Student Services Hub - Southend

Your Student Services Hub is the place to go for the information you need. Your question matters and you’ll get answers from experts. Drop us a line or pay us a visit, you’re always welcome.

Student Services Hub Helpdesk

Contact or visit us

Get help in an emergency and out-of-hours support.

Opening hours 

Vacation opening hours:

  • Via telephone, email or live chat: 9am - 5pm, Monday to Friday 
  • In person: 10am – 4pm Monday to Friday.

Where to find us

The Student Services Hub is on the second floor of the Forum building in Southend. The Hub incorporates Student Administration (Counter Services), the Income Office and Student Support.

SSH counter

This is the general enquiry desk. Whatever your question, one of our friendly advisers will help you find the answer. In particular, speak to an adviser at this counter about:

We are not able to offer immigration advice. If you have an enquiry regarding the UK’s student immigration rules and requirements please read our immigration information. If you can’t find what you’re looking for or need further advice, you can contact one of our specialist teams.

Student Wellbeing and Inclusivity Service

We offer a drop-in service, open Monday to Friday 11am to 2pm. No appointment needed, just call in with your registration card. If we're not able to help you at the time, we can offer you a 30-minute appointment with an adviser where you can speak in confidence.

Come to the drop-in service at the SSH counter to:

Income office window

Visit the income office to:

  • pay your rent
  • pay your tuition fees
  • pay other miscellaneous costs, eg. lost room key/ID cards, room transfer payments
  • be reimbursed for specific expenses
  • purchase bus tickets at a discounted price
  • discuss financial queries regarding rent or tuition fees, student finance, sponsors etc

Services provided by Student Services Hub


  • Living in University residences

Course administration

  • DBS checks
  • Changing your course
  • Changing your student status
  • Choosing or changing on-going modules
  • Intermission and withdrawal
  • Registration (new students and returning students)
  • Replacement registration cards
  • Research student administration
  • Student records

Access and disability

  • Disabled Student Allowance
  • Academic and learning support

Ordering official documents

  • Academic transcripts (for postgraduate students and undergraduate students who began before 2014. Undergraduate students who started in 2014 or later visit see our HEAR information)
  • Award certificates
  • Award confirmation letters
  • Bank letters
  • Certificate of registration
  • Council tax certificates
  • DOATAP award confirmation letters
  • Verification of student status on certain forms

Exams and coursework

  • Exam arrangements 
  • Exam results
  • Extenuating circumstances
  • Individual exam arrangements

Health and wellbeing

  • Coping with stress and anxiety
  • Counselling
  • Pregnancy advice and support
  • Alcohol and drugs advice and support

Immigration advice for international students

  • CAS requests
  • Immigration advice


  • Funding advice
  • Managing your money
  • Tuition fee and rent payments
  • Student finance


  • Transport for London verification


Our Student Services Hub staff provides you with a confidential service.

As a student, you have the right to confidentiality to protect your interests and to ensure a relationship of trust between you and the service we provide.

Contact us
Contact us
Student Services Hub Southend Campus
Telephone: 01702 328444