IT Helpdesk

Got a tech problem? Whether it’s logging in, connecting to wifi, installing software, or using a University system, the IT Helpdesk is here to help get you back on track.

How to get help

  • Open a support request — Visit to our online portal to request support, report an issue, or follow step-by-step guides
  • Chat online — Get a quicker response from our team via live chat
  • Call us — Speak directly with a member of the team on +44 (0)1206 87 2345
  • Check service status — For current issues and planned maintenance

Support hours

We're available to help Monday to Friday, 8.30am to 5.00pm, except on University closure days.

Drop-in support

Campus Location Opening times
Colchester Silberrad Student Centre, ground floor Mon, Wed & Fri - 10am to 3pm
Southend TF.2.03, Info Point, Learning Hub
Mon to Fri - 8.45am to 5.00pm
Loughton
Library and IT Centre, Hatfields
(Basic help from library staff)
Variable - check opening hours.
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