IT Helpdesk

Contact us with any problems or questions you have with IT services.

Self service

Use our online IT Helpdesk Portal to get answers, request or report something, or track your previous requests. You’ll need your Essex IT Account to sign in.

IT Helpdesk Portal →

Chat to us

You can chat with us online or over the phone during our normal support hours.

Visit us

You can also drop-in to your local IT Helpdesk to speak to us in person:

Campus Location Opening hours
Colchester Sorry, drop-in support is currently unavailable at Colchester Campus.
Southend TF.2.03, Info Point, Learning Hub Monday to Friday, 8.45am to 5.00pm
Loughton Library and IT Center, Hatfields Library staff are able to assist with basic queries, such as access to eduroam and password changes. 
Check opening hours for availability.

Support hours

We're available to help Monday to Friday, 8.30am to 6.00pm. Excludes University closure days.

Service status and announcements

Visit to check the status of our services and subscribe to get the latest information about known issues and planned maintenance.