The Essex website uses cookies. By continuing to browse the site you are consenting to their use. Please visit our cookie policy to find out which cookies we use and why. View cookie policy.

My course
Get in touch with your department Attendance and engagement Awards and achievements Changing your course DBS check Exams and coursework Fees and funding Graduation Immigration and visas Intermission Leaving or returning to Essex Modules Programme specifications Registration Rules of assessment Study abroad Timetables My information
Health, safety and wellbeing
COVID-19 (Coronavirus) Emergencies Report an incident or concern Fire safety Your health and safety Medical support and healthcare Mental and emotional health Safeguarding
Study resources
Academic skills Learning tools Mentoring Student handbooks Personal tutor Places to study Postgraduate research resources Essex Student Journal
Student life
Disability and accessibility Crowdfunding Equality, diversity and inclusion resources Essex values Faith Centre Forums and networks Money matters New students Student communities Students' Union Student voice Winter break
Services and facilities
Advice and support Accommodation Buildings, grounds and maintenance Careers services Childcare Design, print and copy services Events, meetings and conferences Food and drink IT services Learn a language Library services Media Centre Post and property services Professional Services teams Sport Theatre and arts Travel and transport
Our University
Freedom of information Equality, diversity and inclusion Sustainability and biodiversity
Academic
Moodle FASER Library services Timetables Report an absence LEAP eNROL Listen Again Reading lists Departments and Schools
Campus
Find Your Way campus map Events Sport Accommodation IT services Clubs and societies room booking form News
Online services
Email login My Essex student portal (current students) My Essex applicant portal Change your password Find a staff profile Phonebook and email directory Order official documents Student Request Portal Practice Education Management System
Support and Contact
Students Services Hub Fees, funding and money queries IT help and support Report harassment Get in touch with your department Report a concern about a student Key dates Student blog Getting ready to start at Essex (new students) Students' Union
Student IT Services IT Helpdesk

IT Helpdesk

Contact us with any problems or questions you have with IT services.

Self service

Use our online IT Helpdesk Portal to get answers, request or report something, or track your previous requests. You’ll need your Essex IT Account to sign in.


IT Helpdesk Portal →

Chat to us

You can chat with us online or over the phone during our normal support hours.

Visit us

You can also drop-in to your local IT Helpdesk to speak to us in person:

Campus Location Opening hours
Colchester Sorry, drop-in support is currently unavailable at Colchester Campus.
Southend TF.2.03, Info Point, Learning Hub Monday to Friday, 8.45am to 5.00pm
Loughton Library and IT Center, Hatfields Library staff are able to assist with basic queries, such as access to eduroam and password changes. 
Check opening hours for availability.

Support hours

We're available to help Monday to Friday, 8.30am to 6.00pm. Excludes University closure days.

Service status and announcements

Visit itstatus.essex.ac.uk to check the status of our services and subscribe to get the latest information about known issues and planned maintenance.

Also see
Getting started with IT
CONTACT US
Contact us

  • For enquiries contact your Student Services Hub
  •  
  • University of Essex
  • Wivenhoe Park
  • Colchester CO4 3SQ

 

CONNECT WITH US
© 2024 University of Essex. All rights reserved