Contact us with any problems or questions you have with IT services.
Use our online IT Helpdesk Portal to get answers, request or report something, or track your previous requests. You’ll need your Essex IT Account to sign in.
Chat to us
You can chat with us online or over the phone during our normal support hours.
You can also drop-in to your local IT Helpdesk to speak to us in person:
||Sorry, drop-in support is currently unavailable at Colchester Campus.
||TF.2.03, Info Point, Learning Hub
||Monday to Friday, 8.45am to 5.00pm
||Library and IT Center, Hatfields
||Library staff are able to assist with basic queries, such as access to eduroam and password changes.
Check opening hours for availability.
We're available to help Monday to Friday, 8.30am to 6.00pm. Excludes University closure days.
Service status and announcements
Visit itstatus.essex.ac.uk to check the status of our services and subscribe to get the latest information about known issues and planned maintenance.