Student Services Hub

Your Student Services Hub is the place for advice, support and the information you need. Your question matters and you’ll get answers from experts. Email us, call us or chat with us online.

If you have a COVID-19 query please check our COVID-19 student advice before contacting us. 

Find advice and support information

Below are all the services provided by the Student Services Hub. If you can't find what you're looking for, try the search function in the Student Directory.

Money, fees and funding

For students registering from 2020/21 onwards, details of the fees you need to pay will be confirmed as part of online registration. You can either pay the whole fee for the year in one go, or pay by termly instalments. The first instalment for the term 1 is payable as part of online registration to enable you to register. Subsequent instalments for terms 2 and 3 are due on specific dates, which will be listed on your invoice and emailed to you after you have registered.

If you are receiving a student loan please refer to information on our webpages.

Registration and Welcome

Online registration is currently closed but will be available for students who are starting a new course in January with effect from December 2020.   

All new students must register with the University, including payment of fees, before you are able to access your Online Welcome programme or attend teaching (online or face to face). Once on campus you will also have to complete a right to study check and collect your student registration card.

Contact us

  • Book an online appointment with an adviser – Appointments are via Zoom every Wednesday 10am-12pm – please use live chat or call us to book an appointment
  • Book a face to face appointment for the following:
    • Colchester Campus - Replacement registration cards, DBS ID document checks, Accommodation key collection, Replacement accommodation keys
    • Southend Campus - Replacement registration cards, Right to study checks, DBS ID document checks, Lockers
    • Loughton Campus - Replacement registration cards

Get help in an emergency and out-of-hours support.

Opening hours

Via live chat, email or telephone: 9am – 5pm, Monday to Friday.

Visit us

If you have an appointment you can find us in:

  • Colchester – 1st floor of the Silberrad Student Centre - Monday to Friday, 9am to 12.15pm and 1.30pm to 4.45pm 
  • Southend – 2nd floor of The Forum - Monday to Friday, 10.00am to 12.15pm and 1.30pm to 3.45pm
  • Loughton – ground floor Hatfields  - Tuesday and Wednesday 9am to 1.45pm and 3pm to 4.45pm (zoom appointments also available Monday, Thursday and Friday)

Support from your department

Your school, department or centre is available to help and provide you with information and guidance related to your studies, including:

  • course and modules
  • submission and deadlines
  • progress on your course
  • academic support hours
  • training and resources
  • timetable

We'll do our best to answer your question directly. Even if we cannot answer it, we will guide you to someone who can.

Your department contacts

Details of who to contact in your school or department can be found your Student Handbook or online.

Personal Tutor

You can also contact your Personal Tutor who is there to help you feel connected to your department, school or centre and is someone you can talk to if you have questions about your course or encounter any difficulties which affect your studies.


As part of your experience at Essex, we want you to benefit from the wisdom and experience of those students or alumni who have been down a similar path. Find out more about mentoring.

Making a complaint

We aim to give you the highest levels of service at the Student Services Hub. If you're unhappy with the service you've received, we will investigate what has happened and respond to you as quickly as possible, normally within 10 working days. If it takes longer to resolve your complaint, we'll send you an update and a revised timescale.

We'll confirm we've received your email, normally within three days of receipt. It may be necessary for us to contact you to ask further questions. If this is the case we will use your University email address (please indicate in your initial email if you'd like an alternative address to be used).

If you remain unhappy once we have looked into the matter then you can take things further by submitting a formal complaint.