2020 applicants

Student Services Hub

Your Student Services Hub is the place for advice, support and the information you need. Your question matters and you’ll get answers from experts. Email us, call us or chat with us online.

If you have a COVID-19 query please check our COVID-19 student advice before contacting us. 

Important information - before coming to use any University facility, please read our information about coming onto campus.

Find advice and support information

Below are all the services provided by the Student Services Hub. If you can't find what you're looking for, try the search function in the Student Directory.

Registration and Welcome

All new students must register with the University, including payment of fees, before you are able to access your Online Welcome programme or attend teaching (online or face to face). Once on campus you will also have to complete a right to study check and collect your student registration card.

Money, fees and funding

For students registering from 2020/21 onwards, details of the fees you need to pay will be confirmed as part of online registration. You can either pay the whole fee for the year in one go, or pay by termly instalments. The first instalment for the term 1 is payable as part of online registration to enable you to register. Subsequent instalments for terms 2 and 3 are due on specific dates, which will be listed on your invoice and emailed to you after you have registered.

If you are receiving a student loan please refer to information on our webpages.

Contact us

  • Live chat
  • Telephone +44 (0)1206 874000
  • Ask the Hub Online enquiry form
  • Email askthehub@essex.ac.uk
  • Book an online appointment with an adviser – Appointments are via Zoom every Wednesday 10am-12pm – please use live chat or call us to book an appointment
  • Book a face to face appointment for a replacement registration card at our Colchester Campus – Appointments are daily 9am-12.15 and 1.30pm-4.45pm– please use live chat or call us to book an appointment

Get help in an emergency and out-of-hours support.

Opening hours

Via live chat, email or telephone: 9am – 5pm, Monday to Friday.

Visit us

If you have an appointment you can find us in:

Support from your department

Your school, department or centre is available to help and provide you with information and guidance related to your studies, including:

  • course and modules
  • submission and deadlines
  • progress on your course
  • academic support hours
  • training and resources
  • timetable

We'll do our best to answer your question directly. Even if we cannot answer it, we will guide you to someone who can.

Your department contacts

Details of who to contact in your school or department can be found your Student Handbook or online.

Personal Tutor

You can also contact your Personal Tutor who is there to help you feel connected to your department, school or centre and is someone you can talk to if you have questions about your course or encounter any difficulties which affect your studies.


As part of your experience at Essex, we want you to benefit from the wisdom and experience of those students or alumni who have been down a similar path. Find out more about mentoring.

Making a complaint

We aim to give you the highest levels of service at the Student Services Hub. If you're unhappy with the service you've received, we will investigate what has happened and respond to you as quickly as possible, normally within 10 working days. If it takes longer to resolve your complaint, we'll send you an update and a revised timescale.

We'll confirm we've received your email, normally within three days of receipt. It may be necessary for us to contact you to ask further questions. If this is the case we will use your University email address (please indicate in your initial email if you'd like an alternative address to be used).

If you remain unhappy once we have looked into the matter then you can take things further by submitting a formal complaint.