IT services
New to Essex? Start here! Get set up with email, wifi, free software and more.
Check for any planned maintenance work or known issues that may be affecting our services.
Find out how to get help with IT services including how to contact the IT Helpdesk by live chat, phone and online.
Account and password
When your IT account will close and what to do before it closes.
Manage your student IT account, password, external email address, passphrase and security questions.
How to change your Essex IT account password.
Computers on campus
We provide a specialist high performance computing service.
Locations and opening times for computer labs on campus.
Cyber security
Information for students on staying safe online, including phishing, protecting your devices and using social media wisely.
Secure your account using Multifactor Authenication (MFA). Read more about how we use Multifactor Authentication at the University
Discover what mailing lists we have at Essex and how to join or leave them.
Concerned about an email you've received? Find out what Phishing is, how to spot a phishing email and what you can do to protect yourself (and others!)
Find out how to automatically forward your University emails to another email account.
How to access your University email account.
File storage
OneDrive gives staff and students a place to store, share and sync their files.
Box is the University’s official cloud storage and collaboration platform for staff and students.
How to recover or restore lost or deleted files and folders
How to access your M:Drive off campus.
Store data and documents and access them anywhere on campus.
Help and support
How to get in contact with the IT Helpdesk.
Print, copy and scan
Information about printing, scanning and photocopying on campus.
Services
File storage options for saving your documents.
Printing
Information about survey tools including Qualtrics.
Learn about the wifi networks available on campus.
Find out how to stay secure online and protect yourself from scams and fraud.
Software and apps
How to obtain and use EndNote reference management software.
All software in one place, accessible anywhere, anytime.
Get the latest version of Microsoft Office for free, including apps like Word, Excel, PowerPoint, Outlook and Teams.
Qualtrics is the preferred survey tool at the University of Essex.
Wifi and internet
Access wifi on campus using Eduroam or find out more about our Guest wifi networks
Need to connect to Eduroam? Find out more about connecting on different devices with our Eduroam guides
