IT services

Getting started with IT

New to Essex? Start here! Get set up with email, wifi, free software and more.

Service status

Check for any planned maintenance work or known issues that may be affecting our services.

Get IT support

Find out how to get help with IT services including how to contact the IT Helpdesk by live chat, phone and online.

Account and password

Closure or expiry of IT accounts

When your IT account will close and what to do before it closes.

Your student IT account

Manage your student IT account, password, external email address, passphrase and security questions.

Change your password

How to change your Essex IT account password.

Computers on campus

High Performance Computing (HPC) cluster

We provide a specialist high performance computing service.

Computers on campus

Locations and opening times for computer labs on campus.

Cyber security

Stay safe online

Information for students on staying safe online, including phishing, protecting your devices and using social media wisely.

Multifactor authentication (MFA)

Secure your account using Multifactor Authenication (MFA). Read more about how we use Multifactor Authentication at the University


Mailing lists

Discover what mailing lists we have at Essex and how to join or leave them.

Phishing scams - how to spot and report them

Concerned about an email you've received? Find out what Phishing is, how to spot a phishing email and what you can do to protect yourself (and others!)

Email forwarding

Find out how to automatically forward your University emails to another email account.

Access your email

How to access your University email account.

File storage

Store and share documents with Microsoft OneDrive

OneDrive gives staff and students a place to store, share and sync their files.

Box file storage and collaboration

Box is the University’s official cloud storage and collaboration platform for staff and students.

Recovering lost files

How to recover or restore lost or deleted files and folders

Accessing your M: Drive off campus

How to access your M:Drive off campus.

Home Directory (M Drive)

Store data and documents and access them anywhere on campus.

Help and support

IT Helpdesk

How to get in contact with the IT Helpdesk.

Print, copy and scan

Printing for students

Information about printing, scanning and photocopying on campus.


File storage

File storage options for saving your documents.



Online survey tools

Information about survey tools including Qualtrics.

Wifi on campus

Learn about the wifi networks available on campus.

Cyber security

Find out how to stay secure online and protect yourself from scams and fraud.

Software and apps

EndNote - reference management software

How to obtain and use EndNote reference management software.

Software Hub

All software in one place, accessible anywhere, anytime.

Microsoft Office 365

Get the latest version of Microsoft Office for free, including apps like Word, Excel, PowerPoint, Outlook and Teams.

Qualtrics survey tool

Qualtrics is the preferred survey tool at the University of Essex.

Wifi and internet

Wifi networks

Access wifi on campus using Eduroam or find out more about our Guest wifi networks

Connect to eduroam wifi

Need to connect to Eduroam? Find out more about connecting on different devices with our Eduroam guides

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Contact us
IT Helpdesk The IT Helpdesk is your first point of contact for all problems and queries relating to our services.