IT services

IT Helpdesk

How to get in contact with the IT Helpdesk.

Account and password

Change your password

How to change your Essex IT account password.


Spam and phishing emails

Phishing is the most common form of cyber attack. Know how to spot the signs and report a spam or phishing email.

Email forwarding

Find out how to automatically forward your University emails to another email account.

Access your email

How to access your University email account.

File storage

Box file storage and collaboration

Box is the University’s official cloud storage and collaboration platform for staff and students.

Home Directory (M Drive)

Store data and documents and access them anywhere on campus.

Software and apps

Microsoft Office 365

Get the latest version of Microsoft Office, for free!

EndNote - reference management software

How to obtain and use EndNote reference management software.

Qualtrics survey tool

Qualtrics is the preferred survey tool at the University of Essex.

Software Hub

All software in one place, accessible anywhere, anytime.

Wifi and internet

Connect to eduroam wifi

eduroam provides free wifi and internet access for all staff and students.