Student Services Hub - Colchester

Your Student Services Hub is the place to go for the information you need. Your question matters and you’ll get answers from experts. Drop us a line or pay us a visit, you’re always welcome.

Student Services Hub Helpdesk

Contact or visit us

Get help in an emergency and out-of-hours support.

Opening hours

During term time

  • In person, via telephone, email or live chat: 9am – 5pm, Monday to Friday.

During the vacation

  • In person, via telephone, email or live chat: 10am – 4pm, Monday to Friday.

Please note that the Student Services Hub will close for the Christmas Vacation from 12pm on Tuesday 24 December 2019 and will re-open at 10am on Thursday 2 January 2020.

Silberrad Student Centre

Where to find us

The Student Services Hub is on the first floor of the Silberrad Student Centre, next to the Albert Sloman Library.

There are three different enquiry desks in the Hub, all staffed by our knowledgeable team of advisers. We also have confidential meeting rooms for appointments with our specialist teams. If you're invited for an appointment with one of our teams we'll let you know by email which desk to come to.

Information desk

This is the general enquiry desk. Whatever your question, one of our friendly advisers will help you find the answer. In particular, speak to an adviser at this desk about:

We are not able to offer immigration advice. If you have an enquiry regarding the UK’s student immigration rules and requirements please read our immigration information. If you can’t find what you’re looking for or need further advice, you can contact one of our specialist teams.

Support desk

We offer a drop-in service, open Monday to Friday 9.30am to 4pm during term time and 10am to 3.30pm during vacations. No appointment needed, just call in with your registration card.

If we’re not able to help you in the first instance, we can offer you a 30-minute appointment where you can speak to an adviser in confidence.

Come to the drop-in service at the Support desk to:

Cash desk

Visit this desk to pay your:

  • rent
  • tuition fees

If you wish to make a payment over the phone please call 01206 872372.

Find advice and support information

Services provided by the Student Services Hub


Course administration

Access and disability

Official documents

Find out about ordering official documents.

  • Academic transcripts (for postgraduate students and undergraduate students who began before 2014. Undergraduate students who started in 2014 or later visit see our HEAR information)
  • Award certificates
  • Award confirmation letters
  • Bank letters
  • Certificate of registration
  • Council tax certificates
  • DOATAP award confirmation letters
  • Verification of student status on certain forms

Exams and coursework

Mental and emotional health

Medical support and healthcare

Immigration advice for international students

Find out about immigration advice for international students.

  • CAS requests
  • Immigration advice




Our Student Services Hub staff provides you with a confidential service.

As a student, you have the right to confidentiality to protect your interests and to ensure a relationship of trust between you and the service we provide.

Contact us
Contact us
Student Services Hub Colchester Campus
Telephone: 01206 874000