Student Services Hub - Colchester

Your Student Services Hub is the place to go for the information you need. Your question matters and you’ll get answers from experts. Drop us a line or pay us a visit, you’re always welcome.

Student Services Hub Helpdesk

Contact or visit us

Get help in an emergency and out-of-hours support.

Opening hours

In person, via telephone, email or live chat: 9am – 5pm, Monday to Friday.

Silberrad Student Centre

Where to find us

The Student Services Hub is on the first floor of the Silberrad Student Centre, next to the Albert Sloman Library.

There are three different enquiry desks in the Hub, all staffed by our knowledgeable team of advisers. We also have confidential meeting rooms for appointments with our specialist teams. If you're invited for an appointment with one of our teams we'll let you know by email which desk to come to.

Information desk

This is the general enquiry desk. Whatever your question, one of our friendly advisers will help you find the answer. In particular, speak to an adviser at this desk about:

We are not able to offer immigration advice. If you have an enquiry regarding the UK’s student immigration rules and requirements please read our immigration information. If you can’t find what you’re looking for or need further advice, you can contact one of our specialist teams.

Support desk

We offer a drop-in service, open Monday to Friday 9.30am to 4pm during term time and 10am to 3.30pm during vacations. No appointment needed, just call in with your registration card.

If we’re not able to help you in the first instance, we can offer you a 30-minute appointment where you can speak to an adviser in confidence.

Come to the drop-in service at the Support desk to:

Cash desk

Visit this desk to pay your:

  • rent
  • tuition fees

If you wish to make a payment over the phone please call 01206 872372.

Services provided by the Student Services Hub


  • Living in University residences

Course administration

  • Changing your course
  • Changing your student status
  • Choosing or changing on-going modules
  • Intermission and withdrawal
  • Registration (new students and returning students)
  • Replacement registration cards
  • Research student administration
  • Student records

Access and disability

  • Disabled Student Allowance
  • Academic and learning support

Ordering official documents

  • Academic transcripts (for postgraduate students and undergraduate students who began before 2014. Undergraduate students who started in 2014 or later visit see our HEAR information)
  • Award certificates
  • Award confirmation letters
  • Bank letters
  • Certificate of registration
  • Council tax certificates
  • DOATAP award confirmation letters
  • Verification of student status on certain forms

Exams and coursework

  • Exam arrangements 
  • Exam results
  • Extenuating circumstances
  • Individual exam arrangements

Health and wellbeing

  • Coping with stress and anxiety
  • Counselling
  • Pregnancy advice and support
  • Alcohol and drugs advice and support

Immigration advice for international students

  • CAS requests
  • Immigration advice


  • Funding advice
  • Managing your money
  • Tuition fee and rent payments
  • Student finance


  • Transport for London verification


Our Student Services Hub staff provides you with a confidential service.

As a student, you have the right to confidentiality to protect your interests and to ensure a relationship of trust between you and the service we provide.

Contact us
Contact us
Student Services Hub Colchester Campus
Telephone: 01206 874000