2020 applicants

Student Services Hub - Colchester

Your Student Services Hub is the place for the information you need. Your question matters and you’ll get answers from experts. Email us, call us or chat with us online.

If you have a COVID-19 query please check the student advice webpage before contacting us. There is also information about alternative assessment

Student Services Hub Helpdesk

Contact or visit us

  • Ask the Hub Online enquiry form
  • Live chat - available at the bottom of this page
  • Email askthehub@essex.ac.uk
  • Telephone +44 (0)1206 874000
  • Book an online appointment with an adviser – Appointments are via Zoom every Wednesday 10am-12pm – please use the live chat link at the bottom of this page or call us to book an appointment

Get help in an emergency and out-of-hours support.

Opening hours

Via live chat, email or telephone: 8am – 6pm, Monday to Friday.

Find advice and support information

Below are all the services provided by the Student Services Hub. Our contact details are above.

Services provided by the Student Services Hub


Course administration

Access and disability

Official documents

Find out about ordering official documents.

  • Academic transcripts (for postgraduate students and undergraduate students who began before 2014. Undergraduate students who started in 2014 or later visit see our HEAR information)
  • Award certificates
  • Award confirmation letters
  • Bank letters
  • Certificate of registration
  • Council tax certificates
  • DOATAP award confirmation letters
  • Verification of student status on certain forms

Exams and coursework

Mental and emotional health

Medical support and healthcare

Immigration advice for international students

Find out about immigration advice for international students.

  • CAS requests
  • Immigration advice




Our Student Services Hub staff provides you with a confidential service.

As a student, you have the right to confidentiality to protect your interests and to ensure a relationship of trust between you and the service we provide.

Contact us
Contact us
Student Services Hub Colchester Campus
Telephone: 01206 874000