The IT Helpdesk is your first point of contact for help and advice with IT services.
Find out how to stay secure online and protect yourself from scams and fraud.
Download Microsoft Office 365 and other software using the Software Hub.
File storage and sharing
How to access file storage including Box, OneDrive and network drives, or transfer files with ZendTo.
Information about purchasing, loaning and moving IT equipment.
Information on telephone services including how to use your telephone, access your voicemail or update the university phonebook.
Wifi and networks
eduroam and guest wifi services available on campus and how to connect.
Email and calendar
Access your email, view your email quarantine, add a shared mailbox, manage your email groups or report a suspicious email.
Multifactor authentication (MFA)
Secure your account using Multifactor Authenication (MFA). Read more about how we use Multifactor Authentication at the University
Zoom video conferencing
As a member of Essex university, you will be given access to our video conferencing tool, Zoom. Find out more about Setting Zoom up on your devices, customising your profile and getting started with Zoom
Getting started with IT for staff
New to Essex? Find out more about getting your account, managing your details and other services available to you as a staff member
Trying to access a commercial application or SharePoint? Find out more about how to request access