IT services

IT Helpdesk

The IT Helpdesk is your first point of contact for help and advice with IT services.

Print scan and copy

How to print, copy and scan using our multifunction printers.

Cyber security

Find out how to stay secure online and protect yourself from scams and fraud.


Download Microsoft Office 365 and other software using the Software Hub.

File storage and sharing

How to access file storage including Box, OneDrive and network drives, or transfer files with ZendTo.

IT equipment

Information about purchasing, loaning and moving IT equipment.

VPN and remote access

Find out how to connect to our VPN and remote desktop services.

Online survey tools

Create your own online survey using Qualtrics


Information on telephone services including how to use your telephone, access your voicemail or update the university phonebook.

Wifi and networks

eduroam and guest wifi services available on campus and how to connect.

Email and calendar

Access your email, view your email quarantine, add a shared mailbox, manage your email groups or report a suspicious email.

Multifactor authentication (MFA)

Secure your account using Multifactor Authenication (MFA). Read more about how we use Multifactor Authentication at the University

Zoom video conferencing

As a member of Essex university, you will be given access to our video conferencing tool, Zoom. Find out more about Setting Zoom up on your devices, customising your profile and getting started with Zoom

Getting started with IT for staff

New to Essex? Find out more about getting your account, managing your details and other services available to you as a staff member

IT account and password

Find out how to set up your IT account, including your password and MFA.

Commercial applications

Trying to access a commercial application or SharePoint? Find out more about how to request access

High performance computing

Learn more about our specialist high performance computing service.