Find IT services, support and guidance for staff at the University of Essex. Use this page to get help, manage your IT account, access software and systems, connect to campus networks, and use University devices securely.
Chat directly with the IT Helpdesk team in real time.
Get fast IT support for login issues, wifi, software, and university systems via help requests, live chat, phone, or service status updates.
Change or reset your University of Essex password using Microsoft’s secure password website. Find out how to update your password and get help if you need it.
Staff leaving the University of Essex: Review your IT account closure procedure. Follow the steps to save personal files, transfer work data, and return equipment.
Get practical cyber security advice, learn how to report incidents, and find training to help keep everyone at Essex safe online.
Set up and manage your University IT account, access email and wifi, and understand what happens when your account closes.
Includes setting up MFA, managing your sign-in methods, and what to do if you forget, lose or can't access your sign-in device.
Microsoft 365 Copilot (Copilot Chat) is an AI assistant designed to help Essex staff work smarter by boosting productivity and simplifying tasks.
Zoom AI Companion helps make virtual meetings more productive and efficient.
AppsAnywhere is our software delivery service. It gives you on-demand access to applications anywhere, and on almost any device. Use your Essex IT account to sign in.
Guidance relating to the use of AI tools to support business processes.
HPC provides University of Essex staff, students, and collaborators with access to powerful computing resources for data‑intensive research, simulations, and large‑scale analysis, with guidance on access, usage, and support.
Find information about University business systems and request access to ESIS, MyEssex, CRM, timetabling and other core services.
Choose the right survey tool at Essex — compare Microsoft Forms and Qualtrics, get sign-in links, support, and key guidance.
Access your email, view your email quarantine, add a shared mailbox, manage your email groups or report a suspicious email.
Including getting started with Zoom, webinar licences, background images, Zoom Rooms, and help with Zoom.
Install Microsoft 365 on your devices, use apps online, and store files securely with OneDrive — free while you’re at Essex.
Information on telephone services including how to use your telephone, access your voicemail or update the university phonebook.
Includes information and support for printing, photocopying, and scanning.
How to access file storage including Box, OneDrive and network drives, or transfer files with ZendTo.
Learn how to keep University information safe when using your personal laptop, phone or tablet for work — from securing your device to reporting a lost or stolen one.
New to Essex? Follow five quick steps to set up your Essex IT access, stay secure, get email and wifi, install Microsoft 365, and get support.
Includes guidance for new staff and line managers on getting and using staff IT equipment.
Includes guidance on proper laptop care and maintenance to help ensure your laptop continues to support you in your work for as long as possible.
Includes information on how to prepare for and install your Windows 11 upgrade.
Includes requesting and returning IT equipment, IT purchasing, loaning IT equipment, and support for moving IT equipment.
Find out who can use the campus wired network, which devices are allowed, and when maintenance may affect your connection.
Learn how to connect to wifi at the University of Essex. Use eduroam for staff and students, or Essex Guest for visitors and guests on campus.
Find out how to connect to our VPN and remote desktop services.