IT services and support

The first point of contact for IT problems at Essex — log a request, chat to us, or check the service status page.

New to Essex? Get your IT access set up in five quick steps — covering email, wifi, Microsoft 365, and security.

Chat directly with the IT Helpdesk team for immediate help.

Change or reset your University of Essex password using Microsoft’s secure password website. Find out how to update your password and get help if you need it.

Staff leaving the University of Essex: Review your IT account closure procedure. Follow the steps to save personal files, transfer work data, and return equipment.

Get practical cyber security advice, learn how to report incidents, and find training to help keep everyone at Essex safe online.

Set up and manage your University IT account, access email and wifi, and understand what happens when your account closes.

How to set up and manage MFA for your Essex IT account, including what to do if you can't access your sign-in device.

Learn how to keep University information safe when using your personal laptop, phone or tablet for work — from securing your device to reporting a lost or stolen one.

Includes guidance for new staff and line managers on getting and using staff IT equipment.

Includes guidance on proper laptop care and maintenance to help ensure your laptop continues to support you in your work for as long as possible.

Includes information on how to prepare for and install your Windows 11 upgrade.

Includes requesting and returning IT equipment, IT purchasing, loaning IT equipment, and support for moving IT equipment.

Microsoft 365 Copilot (Copilot Chat) is an AI assistant designed to help Essex staff work smarter by boosting productivity and simplifying tasks.

Choose the right survey tool at Essex — compare Microsoft Forms and Qualtrics, get sign-in links, support, and key guidance.

Zoom AI Companion helps make virtual meetings more productive and efficient.

Access your email, view your email quarantine, add a shared mailbox, manage your email groups or report a suspicious email.

Including getting started with Zoom, webinar licences, background images, Zoom Rooms, and help with Zoom.

Install Microsoft 365 on your devices, use apps online, and store files securely with OneDrive — free while you’re at Essex.

Information on telephone services including how to use your telephone, access your voicemail or update the university phonebook.

Includes information and support for printing, photocopying, and scanning.

How to access file storage including Box, OneDrive and network drives, or transfer files with ZendTo.

Get started with Box, the University's recommended cloud storage for staff. Find out how to sign in, share files, and collaborate with colleagues and external partners.

Find out who can use the campus wired network, which devices are allowed, and when maintenance may affect your connection.

Learn how to connect to wifi at the University of Essex. Use eduroam for staff and students, or Essex Guest for visitors and guests on campus.

Find out how to connect to our VPN and remote desktop services.

AppsAnywhere is our software delivery service. It gives you on-demand access to applications anywhere, and on almost any device. Use your Essex IT account to sign in.

Guidance relating to the use of AI tools to support business processes.

Powerful computing resources for research, simulations and large-scale data analysis — available to Essex staff, students and collaborators.

Find information about University business systems and request access to ESIS, MyEssex, CRM, timetabling and other core services.