IT Helpdesk

Contact the IT Helpdesk to report a problem, request something, or get help.

Contact us


Create a support request at any time using our online portal and our team will get back to you as soon as we can.

Create support request
  • You'll need your Essex username and password to sign in.
  • After creating your request, you'll receive an email with a reference number - keep this safe.
  • You can check the progress of your request or send us an update at any time.

Live chat

  • Live chat is available during normal support hours.
  • Out of hours, you can speak to our help bot, Ralph, or leave us a message and we'll get back to you as soon as we can.

Talk to us on live chat


  • Telephone support is available during normal support hours.
  • Call us on +44 1206 87 2345

Visit us

Campus Location Opening hours
Colchester Sorry, drop-in support is currently unavailable at Colchester Campus.
Southend TF.2.03, Info Point, Learning Hub Monday to Friday, 8.45am to 5.00pm
Loughton Library and IT Center, Hatfields Library staff are able to assist with basic queries, such as access to eduroam and password changes. 
Check opening hours for availability.

Need teaching room support?

If you are teaching and need urgent assistance with the technology in your room, please call:

Campus Extension number
Colchester 3220
Southend 8500

Support hours

Our support hours are Monday to Friday, 8.30am to 6.00pm. Excludes University closure days.