The IT Helpdesk is your first point of contact for support with IT services.
Our support hours are 8.30am to 6.00pm, Monday to Friday. Excludes University closure days.
Visit an IT Helpdesk for face to face, practical advice. No appointment necessary.
|Campus||Where to find us||Open hours|
|Colchester||Learning Hub, Silberrad Student Centre||Sorry, in person support is currently unavailable.|
|Southend||TF.2.03, Info Point, Learning Hub.||
Monday to Friday, 8.45am to 5.00pm
|Loughton||Library and IT Center, Hatfields||Library staff are able to assist with basic queries, such as access to eduroam and password changes.
Check opening hours for availability.
We provide IT training courses online and in the classroom.
Online video training courses are available on LinkedIn Learning (sign in with your Essex IT account). LinkedIn Learning is an online educational platform that helps you discover and develop business, technology-related, and creative skills through expert-led course videos.
If you are teaching or about to teach and need urgent IT support, you can:
|Loughton||Contact the IT Helpdesk.|
We provide audio and visual support for conferencing and events. Service charges (.pdf) may apply for some events. Please contact us to discuss support for an event.
Our support hours are 8.30am to 5.15pm Monday to Friday during term time, and 9.00am to 5.00pm Monday to Friday out of term time.
Subscribe to the IT service status page for the latest information about known issues and planned maintenance affecting our services.
Our critical periods calendar (staff only) shows when staff should consider undertaking potentially disruptive work.