Get IT support

Contact the IT Helpdesk

The IT Helpdesk is your first point of contact for support with IT services.

Our support hours are 8.30am to 6.00pm, Monday to Friday. Excludes University closure days.

More ways to get IT support

In person support

Visit an IT Helpdesk for face to face, practical advice. No appointment necessary.

Campus Where to find us Open hours
Colchester Learning Hub, Silberrad Student Centre Sorry, in person support is currently unavailable.
Southend TF.2.03, Info Point, Learning Hub.

Monday to Friday, 8.45am to 5.00pm

Loughton Library and IT Center, Hatfields Library staff are able to assist with basic queries, such as access to eduroam and password changes. 
Check opening hours for availability.

Training courses

We provide IT training courses online and in the classroom.

Online video training courses are available on LinkedIn Learning (sign in with your Essex IT account). LinkedIn Learning is an online educational platform that helps you discover and develop business, technology-related, and creative skills through expert-led course videos.

Urgent support if you are teaching

If you are teaching or about to teach and need urgent IT support, you can:

Campus Contact
Colchester  Call 3220
Southend Call 8500 
Loughton Contact the IT Helpdesk.

Audio and visual support for events

We provide audio and visual support for conferencing and events. Service charges (.pdf) may apply for some events. Please contact us to discuss support for an event.

  • Call us on 01206 87 3220
  • Email us at
  • Visit us at the Lecture Theatre Building Foyer on Colchester Campus

Our support hours are 8.30am to 5.15pm Monday to Friday during term time, and 9.00am to 5.00pm Monday to Friday out of term time.

Service status

Subscribe to the IT service status page for the latest information about known issues and planned maintenance affecting our services.

Critical periods calendar

Our critical periods calendar (staff only) shows when staff should consider undertaking potentially disruptive work.