Phone and voicemail

Digital Innovation and Technology Services provide the University's main telephone service.

Faults and requests

If you have encountered a fault with your telephone, please fill out our fault and request form.

University phonebook

Phonebook administrators can use our online phonebook manager to change telephone and room numbers for University staff. Please note:

• The phonebook manager can only be accessed on campus.
• It can only be used to change telephone and room numbers.
• It can't be used to change email addresses, names, titles or job titles - these changes need to be made by HR or Registry.
• Staff with multiple job titles may also have multiple telephone and room numbers, so please take care to only edit the information that's related to the job title you're updating.

University telephones

The University's telephone service is provided through Microsoft Teams. Most staff use the Teams app on their laptop, desktop computer or mobile device to make and receive calls using their University telephone number. Many colleagues also use a USB or Bluetooth headset to improve call quality and flexibility when working.
 
Some areas of the University have fixed desk phones to support specific operational needs. These are provided as exceptions and are not the standard phone service for most colleagues.
 
To learn more about Teams telephony, including voicemail, mobile calling, and fixed phones, visit the Teams Telephony FAQs and guidance.