IT services

IT Helpdesk

The IT Helpdesk is your first point of contact for help and advice with IT services.

IT account and password

Includes changing your password, getting your account, passphrase, MFA, PRID, temporary accounts for visitors, and leaving Essex.

Business systems

Information on University business systems and how you can access them.

MFA (multifactor authentication)

Includes setting up MFA, managing your sign-in methods, and what to do if you forget, lose or can't access your sign-in device.

Managed Print Services

Managed Print Services; multifunction devices for printing, scanning and photocopying.

Software and AppsAnywhere

How to access and request software and apps. Help with AppsAnywhere (Software Hub); how to download Microsoft 365.

Zoom video conferencing

Including getting started with Zoom, webinar licences, background images, Zoom Rooms, and help with Zoom.

Cyber security

Includes incident reporting, phishing and scams, passwords, information security, and cyber security training.

File storage and sharing

How to access file storage including Box, OneDrive and network drives, or transfer files with ZendTo.

IT equipment

Information about purchasing, loaning and moving IT equipment.

Email and calendar

Access your email, view your email quarantine, add a shared mailbox, manage your email groups or report a suspicious email.

Online survey tools

Create your own online survey using Qualtrics


Information on telephone services including how to use your telephone, access your voicemail or update the university phonebook.

Wifi and networks

eduroam and guest wifi services available on campus and how to connect.

Getting ready for Windows 11

Includes information on how to prepare for and install your Windows 11 upgrade.

Getting started with IT for staff

New to Essex? Find out more about getting your account, managing your details and other services available to you as a staff member

VPN and remote access

Find out how to connect to our VPN and remote desktop services.

High performance computing

Learn more about our specialist high performance computing service.