IT services

Get IT support

Find out how to get help with University IT services and contact the IT Helpdesk.


Email and calendar

Access your email, view your email quarantine, add a shared mailbox, manage your email groups or report a suspicious email.

High performance computing

We provide a specialist high performance computing service for staff and students. Find out more about how to request access and connect.

IT equipment

Information about purchasing, loaning and moving IT equipment.

Multifactor authentication (MFA)

Secure your account using Multifactor Authenication (MFA). Read more about how we use Multifactor Authentication at the University

Online survey tools

Create your own online survey using Qualtrics or request a loan Wi-Fi dongle to conduct your survey


Find out how to print, copy and scan using our multifunction printers.


Visit our Software Hub, access Microsoft Office 365, download EndNote. Find out more about free software available to you

Zoom video conferencing

As a member of Essex university, you will be given access to our video conferencing tool, Zoom. Find out more about Setting Zoom up on your devices, customising your profile and getting started with Zoom

IT account and password

Find out how to set up your IT account, including your password and MFA.

Wifi and networks

Information about wifi networks available on campus including eduroam.

Commercial applications

Trying to access a commercial application or SharePoint? Find out more about how to request access

File storage

Access your storage on OneDrive, Box, the M drive or shared network drives, send files through Zendto or Recover lost files.

VPN (GlobalProtect)

Secure your connection and access the university network when working remotely. Find out more about how to install and connect to Global Protect VPN

Remote Desktop (RDP)

Access the University's Remote Desktop services using Windows or macOS

Cyber security

Find out how to stay secure online and protect yourself from scams and fraud.

Telephone services

Log in to your handset, access your voicemail or update the university phonebook. Read more about how to use the university phone systems

Advice and guidance

Getting started with IT for staff

New to Essex? Find out more about getting your account, managing your details and other services available to you as a staff member

Working remotely from home or off campus - IT information

Working from a remote location such as from home? Read more about what you'll need