Supporting you over the winter break

Staying on campus over the winter break? Some services will vary due to national holidays in the UK and the smaller number of students on our campuses.

Emergency contacts

Colchester Campus 

Emergency and non-emergency contact details for first aid or incidents requiring security or police attendance at the Colchester Campus.

Loughton Campus 

Emergency and non-emergency contact details for first aid or incidents requiring security or police attendance at the Loughton Campus.

Southend Campus 

Emergency and non-emergency contact details for first aid or incidents requiring security or police attendance at the Southend Campus.

Fire emergency action 

Emergency action steps to follow if you discover a fire.

Medical and mental health emergencies 

Find out who you can contact if you or someone needs urgent medical or mental health support.

Support at any hour

If you need to talk to somebody, support is available at any time of the day or night, see our out of hours support information.

University Health Centre, Colchester

University Health Centre, Colchester is open as usual except for the following times:

  • Monday 26th December 2022 – Bank Holiday 
  • Tuesday 27th December 2022 – Bank Holiday
  • Wednesday 28th December 2022 – Closed in the morning, surgery open from 1.30pm until 4.30pm
  • Monday 2nd January 2023 – Bank Holiday

New patient registrations are also being accepted.

Activities and events

 Although services around campus will be reduced, there are a range of different activities and events over the winter break period.

  • SU events - including different Christmas related activities, mixer events and the Vice-Chancellor's Christmas party.
  • University events - with a whole host of different activities to keep you busy - why not book for Christmas lunch with residence life on 25 December?

Student information and support

Accommodation

Accommodation services will operate as normal until 23 December and will resume on 3 January. For more information about accommodation services, visit the accommodation pages.

New students

If you're a new student arriving on campus, the Security and Safety Centre is available to take your enquiries.

Internet

Our internet providers will provide a 24/7 service during the winter break.

Funding support

Hardship Fund applications will continue to be made via the Blackbullion system throughout the Christmas break.

IT and computer labs

IT Helpdesk

Normal IT Helpdesk support and services will be available until 23 December and will resume from 4 January.

Study and lab space

The following IT labs will be open during the winter break:

  • Lab D: 8am - midnight
  • Lab C: 8am - midnight
  • Lab G: 8am - midnight
  • Silberrad Student Centre: open 24 hours

For more information about study and lab space, visit the places to study page.

Library

For full details of Library services across all three campuses, visit the Library website

Colchester

Library services will continue to be available during the winter break, however live chat and 'Click and Collect' services will be closed from 8pm on 23 December until 3 January. During this time students will be able to return books via the external slot and book sorter.

Access to online resources will continue throughout.

The ASL Reading Room will be open and Postgraduate Study Room will be open throughout the winter break.

Southend

Learning Hub and access to the Library floor will be available to students 24/7.

The Library services in The Forum will be available during normal opening hours (Monday-Saturday 10am-4pm) for browsing and click and collect services with the following exceptions:

  • 24 December: 9am-2pm
  • 25-28 December: closed
  • 29-31 December: 9am-5pm
  • 1-3 January: closed
  • 4 January onwards: 9am-5pm

Loughton

Library services and IT centre will continue to be available during the winter break up to 11pm on Thursday 23 December and again from 8.30am on Tuesday 3 January.

Access to online resources will continue throughout.

New students starting in January

All new students starting in January will be able to undertake full registration online, including making fee payments.

Once registered, students are able to access the online Welcome portal and benefit from the use of essential information and resources as well as departmental induction information.

You can also contact our enquiries team during the winter break, will we get back to you as soon as possible.

Find out more about starting at Essex

Student Services Hub

The Hub is open for live chat, email or telephone until 4pm on 23 December and will reopen at 10am on 3 January.

Advice, support and information can be accessed during the University closure period (24 December - 3 January) on the Student Services Hub pages.

All currently registered students can access their certificate of registration electronically at any time and share it with third parties. This document can be used to confirm that you are a registered student, to register for council tax exemption or reduction, to open a bank account or to confirm your current status as a student.

Student wellbeing and counselling services

The University's out of hours support will remain available for students throughout our closure period, full details are available on our web page.

Students are welcome to complete requests for counselling in the usual way via MyEssex over the Winter Break. Any forms completed between 23 December 2022 and 2 January 2023 will be reviewed after that time. To receive emotional support during the break, students can still ring the Student Wellbeing Support Line on 0800 970 5020. This will continue to be open 24 hours a day, including on Christmas Day, Boxing Day and New Year’s Day. Students can also access SilverCloud or Togetherall at any time.

Food and groceries

Essex Food - Colchester Campus

All Essex Food outlets will be closed from Saturday 24 December to Monday 2 January with the exception of Zest Fresh which is open from 27 December – 1 January from 9.30am – 3.30pm

More information can be found on their web pages.

Wivenhoe House Hotel

Wivenhoe House Hotel will be open throughout the winter break offering Christmas lunch and dinners.

For more information visit the Wivenhoe House Hotel website.

Security and estate services

Patrol Officers and security

The Patrol Officers are available 24/7; this service will continue throughout the winter break.

For more information about security on campus, visit the security services pages.

Maintenance

Maintenance services are available throughout the winter break should an emergency arise.

To report a maintenance fault, visit the buildings, grounds and maintenance pages and report the fault to the Facilities Helpdesk.

Post services

Post Room services will operate as normal until 23 December and will resume on 3 January.

The Post Room will also remain open for parcel collection on certain days over winter break. For full details see the post services page.

Building closures

To reduce our environmental impact over the winter break, we’ll be closing buildings that aren’t in use and reducing the heating level.

The following areas will remain open, except between 7pm on 31 December and 7am on 1 January:

  • IT Lab C (8am to midnight)
  • IT Lab D (8am to midnight)
  • IT Lab G (8am to midnight)
  • The Silberrad Student Centre (24 hours)

The Albert Sloman Library will have reduced opening hours from Friday 23 December to Tuesday 3 January, but some study spaces will remain open. Find out more.

Specific opening times for Essex Food and Essex Sport are also available.

The following buildings will be closed throughout

  • North Teaching Centre
  • Causeway Teaching Centre
  • Tony Rich Teaching Centre
  • Library
  • Art Exchange 
  • The Hex 
  • LTB
  • Networks
  • Psychology 
  • Brain Science
  • Health and Social
  • Rab Butler
  • Ivor Crewe
  • Constable Building 
  • John Tabor Building 
  • Ground Barns
  • Lakeside Theatre
  • IT Lab B (2.403)
  • IT Lab M (4S.2.4)
  • IT Lab K (4S.2.8)
  • IT Lab F (3.300)
  • IT Lab H (3.403)
  • IT Lab I (3.402) 
  • Organgery
  • Limehouse
  • Stem
  • EBS
  • Health and Social Bio / Life Science
  • SSRC / UKDA