Estate Management Helpdesk

The Estate Management Helpdesk team provide a dedicated customer-care facility and is responsible for:

Reporting a fault in your accommodation

If you need to report a fault in your room or flat, please contact the Accommodation Office.

Reporting a fault elsewhere

To deal with your enquiry as efficiently as possible, please give details of:

  • nature of the fault
  • location of the fault - building, floor, room number
  • contact name and telephone number
  • who to contact to gain access to the fault (if this is a different person to yourself)
  • Contact us by phone, email, in person or via our online fault report system.

Once the fault has been logged, you'll receive an email with a call log number, keep this number safe.

Please note, we don't usually put callers through to supervisors and other technical staff. Talk to the Helpdesk team in the first instance and they will decide how best to deal with your call.

Opening hours

Monday to Thursday 8.00am - 5.00pm
Friday 8.00am - 4.45pm

Outside these hours a voicemail system operates and messages will be attended to the following day.

For out-of-hours support, security, issuing of keys, lost property and visitor information contact the Patrol Officers in the Information Centre.


Please complete and return the relevant form below, if you:

Contact us
Contact us
Estate Management Helpdesk Room 6.003, Square 4
Twitter @Essex_Estates
Telephone: 01206 872959