Estates and Facilities Helpdesk
We can help you with a range of queries or signpost you to the right department if we can’t resolve your query.
Report a fault
Student accommodation
For faults, repairs and maintenance in student accommodation, contact us or email ems-helpdesk@essex.ac.uk
For faults in Meadows, Quays or Copse accommodation areas please contact the Meadows and Quays helpdesk on mqessexhelpdesk@derwentfm.com
Faults elsewhere
If the fault is not in student accommodation, please contact us by phone, email, or visit us in person. To deal with your enquiry as efficiently as possible, please give details of:
- the nature of the fault
- the location of the fault - building, floor, room number
- your contact name and telephone number
- an alternative contact name so we can gain access if you are not available
Once the fault has been logged, you'll receive an email with a call log number - keep this number safe.
Please note, we don't usually transfer calls to maintenance supervisors or other technical staff. We will be able to help you in the first instance and know how best to support you.
Quick links
- Problems connecting to WiFi
- Our interactive campus map, Find Your Way
- Information on lost property
- Travel and car parking information for students
- Information on our post services
- How to report health and safety hazards
- Booking a BBQ
- Planning an event on the Squares or grounds
Opening hours
Monday to Thursday 8am - 12.30pm and 1.30pm - 4.30pm
Friday 8pm - 12.30pm and 1.30pm - 4.15pm
Between 12.30pm and 1.30pm, telephone calls will be directed to the Security Team.
Room: 6.003
Our voicemail system is in operation outside of these ours and messages will be attended to the following working day .
For out-of-hours support, security, issuing of keys, lost property and visitor information contact the Patrol Officers in the Security and Safety Centre.
