Lost property

If you lose any property, there are alternative places on campus you can enquire, depending on the time and place you lost the item:

Students' Union and Sports Centre

Students' Union venues and the Sports Centre have their own lost property arrangements. Items found in these locations are taken to the Estate Management HelpdeskEstate Management HelpdeskEstate Management Helpdesk after two weeks.

Items lost elsewhere

You can enquire at the Information Centre Information Centre Information Centre Information Centre 24 hours a day. Any property handed in (other than bicycles) will be kept briefly before being taken to the main lost property office located at the Estate Management HelpdeskEstate Management HelpdeskEstate Management Helpdesk.

Accommodation and key cards

If you have lost your campus accommodation key or card during the day (9am to 4pm, Monday to Friday), you should contact the main Accommodation Office. They will arrange to let you into your accommodation and supply a replacement if necessary.

Out-of-hours help

Keys and cards handed into the Information Centre Information Centre Information Centre Information Centre outside the above hours cannot be returned immediately, as their ownership can only be verified at the Accommodation Office. They will be handed over the next working day and you'll need to go there to find out if yours has been found or requires replacing. In the meantime, Patrol Officers (once they have verified your details) will be happy to let you in if necessary. However, you must visit the Accommodation Office the next working day.

Cardkey lock out

If you have a cardkey lock, check the colour your lock flashes when entering. If it changes from the normal green to amber, your door battery is running low. You'll need to contact the Accommodation Office to save you being locked out in future when the power runs out and it changes to red.

Registration cards

Any registration cards handed into the Information Centre or Estate Management Helpdesk Estate Management Helpdesk Estate Management Helpdesk Estate Management Helpdesk will be kept for no longer than a few days before being handed back to the Student Services Hub.

Bicycles

Each year many bicycles are left unclaimed on campus grounds. So that we know which ones not to remove, everyone is advised towards the end of each academic year to register their bike at the Information Centre Information Centre Information Centre Information Centre . You'll need to complete a form and you'll be given a coloured cable tie to attach to your bike.

After the advertised cut-off date, bikes without a cable tie or found away from a University bike park will be taken into storage.

To retrieve your bike (provided it has been found and stored), contact the Information Centre to arrange a time to collect it. You'll need to prove ownership (ideally proof of purchase) as well as provide a good description of the bike. Alternatively, if it was locked and subsequently removed by Patrol Officers, bring your lock key or combination code as the lock will have been retained to aid identification.

We will contact the owners of University-tagged bikes that we find and arrange for their return.

Contact us
Contact us
Estate Management Helpdesk Room 6.003, Square 4
Twitter @Essex_Estates
Telephone: 01206 872959