University of Essex complaints procedure
We hope that your complaint will have been resolved by using our complaints process. If you remain dissatisfied that your complaint has not been dealt with correctly, the University has a separate Complaints Procedure for Students for serious complaints or for complaints that remain unresolved.
Complaints about a member of staff
If your complaint is about a member of staff, you can ask to speak to their manager directly. If you make a complaint about a member of staff you must be prepared to make a formal statement and to attend any disciplinary hearing that might result.
Complaints about another student
We may need to refer you to the Student Services Hub if your complaint is about another student.
Complaints about private sector housing
Contact the Students' Union service SU Homes if your complaint is about private sector housing.