Student support

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We’re here to help you

We know university life can throw up all kinds of concerns and questions. If you need some information, advice or support to succeed, stay healthy and happy, we've got it covered. 


If you need practical advice, a confidential conversation or general information, no matter what the issue is, our Student Services Hub is the place to go. Ask us about health and well-being, accommodation, funding, exam stress and much more. Your questions matter and you'll get answers from our team of experts.

Support services

Wellbeing and mental health support 

The mental and emotional health of our student community at Essex is our priority and we offer a range of services:

  • Colchester campus Wellbeing Drop-ins at the Student Support desk on the 1st floor of the Silberrad Student Centre
  • Loughton campus Student Services Hub and Wellbeing Drop-in is on the ground floor of Hatfield House 
  • Southend Student Services Hub is on the second floor of the Forum
  • One to one counselling is available for those who need it
  • Out of hours support is available through our Student Wellbeing Support Line
  • Check out our Wellbeing Blogs for further insights and information
  • Get in touch by email to

Healthcare services

We have a range of healthcare services covering everything from access to medical help, transport and mobility, and academic assistance for those with particular needs.

Financial support

We understand the impact that the cost-of-living crisis is having on you, and we have put a number of measures in place to support our Essex community:

Study and exam support

Here at Essex, our focus is on supporting your success and providing whatever help we can with your studies:

Access and disability support

At Essex, we make sure that all students can enjoy equality of opportunity and we do that through a range of services from adapted accommodation to learning and study skills support:

Childcare support

At Colchester we have an on-campus day nursery with priority given to Essex students with children.


Accommodation and campus community support

Residence Life is part of our Wellbeing and Inclusivity service and our Residence Assistants are there to help you settle in to your accommodation, answer your questions and organise events to welcome you in to the Essex community.


Support for international students

Our Essex community is one of the most international in the UK, and we offer a range of practical support to our global family:

Support for mature students

If you're over 21 at the start of your course, you will automatically be a member of our vibrant mature student community.

We offer a range of support and networking opportunities to mature students including peer mentoring and support, events and membership of our Mature Students Network.

Check out further details of what we offer on our Mature and Part-time Students page


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Need help?

If you need any further help and advice, please contact or visit the Student Services Hub who will be happy to assist you.