We will always acknowledge receipt of your request.
We will always do our best to get the information to you within the
timescale. If for whatever reason there will be a delay we will always keep
you informed and set a new deadline.
The University aims to comply fully with its obligations under the Data
Protection Act 1998 (DPA), the Freedom of Information Act 2000 (FOI) and the
Environmental Information Regulations (EIR). The Information Assurance Manager has
responsibility for ensuring compliance with the legislation.
You should contact the Freedom of Information Team if you have any concerns at
all about any aspect of the management of personal data by the University,
including your right to access data about you, or if you feel the service
you receive as part of an FOI or EIR request doesn’t meet your expectations
or our aims of providing a simple, efficient and effective service.
If you still feel your complaint has not been dealt with sufficiently,
there are two courses of action open to you. You can either make an internal
complaint using the University’s complaints procedures or go directly to the
Information Commissioner, the independent body that oversees the Act.