Face-to-face ID verification
After you’ve selected your documents you’ll need to have your identification verified. We are carrying out ID checks virtually by Zoom at the moment, which is a video calling app that is free to download. Please read the University advice for setting this up.
In advance of the Zoom meeting, we will need to receive copies of your ID documents to make sure they meet the Government’s guidelines. You will need to email copies of these to us by emailing firstname.lastname@example.org. Please make sure you provide a copy of both sides of the document, where relevant. When emailing your documents, can you please combine them into one file and give them a file name that includes your full name.
What will happen next
We’ll check the documents you send through and providing they’re ok, we will contact you to arrange the Zoom meeting with a date and time that is convenient. For this meeting, please have to hand your ID documents, as you will be asked to show these on screen. Once the ID check has been completed, you’ll be able to submit your application and then you’ll just need to wait for your certificate to be sent to you in the post.
Please keep the original, paper ID documents; we will need to see these before you start your Placement. These must be the exact documents we used for the ID check. Once the Lockdown has been lifted and our Student Service Hub is open again, you’ll need to bring these in for us to verify. If you are not able to present the originals before starting your Placement, you may need to complete a new check. This could delay you starting your Placement and you may be charged the cost of the additional DBS application.
Once your application is complete
Once your application has been completed online, it’s sent to the Disclosure and Barring Service. They check your details against police records and barred list information where applicable. If you’ve applied for an enhanced DBS check your details will also be checked with local police forces.
How long the process takes
It’s difficult to say exactly how long your check will take, as every person has different circumstances. Most DBS checks are completed within six weeks, but the process can take up to eight weeks and sometimes it takes longer.
Receiving your DBS certificate
Once all the checks have been done, you’ll receive your DBS certificate by post to the address that you provided.
If you haven’t received your DBS certificate within 14 days of it being dispatched, you can request a free reprint by calling 0300 020 0190. Note that the DBS centre can only reissue certificates up to 93 days after the original date of issue.
Incorrect name on the DBS application
If the name on your DBS application is incorrect, it means it has been added incorrectly to the disclosure manager system. You’ll need to email the DBS team to tell us, as your application may need to be cancelled and started again.
Copies of your certificate
You won’t be able to get one – you’re only given one copy, so make sure you look after it as it can’t be replaced if it gets lost or destroyed. The University is not sent a copy.