Lost keys, keycards or fobs

• South Courts, The Towers, The Houses and Wolfson Court: take your student registration card to the Student Services Hub between 9am and 5pm to get a new keycard or fob. Contact security outside these hours at the Security and Safety Centre on Square 3.
• The Meadows and The Copse: take your student registration card to reception in the Poplars building at The Copse to get a new key or fob. Outside office hours contact security on 07460 373172.
• University Quays: take your student registration card to reception in Matthews Quay to get a new key or fob. Outside office hours phone security on 07460 373172.
• The Pastures: Details to be confirmed.
• University Square, Southend: take your student registration card to reception to get a new keycard. Outside office hours phone security on 01702 328408.

Paying for your replacement

When you receive your replacement key/keycard/fob, you'll be invoiced for £15 for a key/keycard or £5 for a fob which must be paid within seven days. You can pay at the Income Desk at your Student Services Hub, open Monday to Friday from 9am to 5pm. If you find your original key/keycard/fob and return it to us within three months of losing it, we will refund the fee.

Locked out of your accommodation 

If you're locked out of your accommodation, don't worry, we will do our best to get you back in to your room as soon as possible.

• South Courts, The Towers, The Houses and Wolfson Court: phone the team on 01206 874000 during office hours or security out of hours 01206 872125.
• The Meadows and The Copse: phone the team on 01206 984523 during office hours or security out of hours 07460373172.
• University Quays: phone the team on 01206 890537 during office hours or security out of hours 07460373172.
• The Pastures: details to be confirmed.
• University Square, Southend: take your student registration card to reception to get a new keycard.

Broken keycard

If your keycard or fob is broken please take the pieces to the relevant location for a free replacement.

• South Courts, The Towers, The Houses and Wolfson Court: your Student Services Hub.
• The Meadows and The Copse: the reception desk in the Poplars at The Copse.
• University Quays: accommodation office in Matthews Quays 1 or Security in Hawkins Quays 2, out of hours.
• The Pastures: details to be confirmed.
• University Square Southend: the reception in your accommodation building.