Something that will probably stick with me from my time working here is something that happened a few weeks ago. A young chap was very down; I think he just lost a family member. He was talking to me at the front desk and I asked him if he wants to speak to Bev [Essex Business School Student Services Manager].
The next day I gave him a follow up email, not something corporate, but I just asked him how he is and that he can come and have a chat with me if he feels like it. And he came back to me saying that ‘You know what, I really appreciate the message and it makes me feel so much better, I will come and speak to you.’
So with everything that we do, it’s nice to know that you are actually making a difference in the students’ lives, even if it is just for a quick chat from time to time. I think even if you helped just one person, you’ve done right.