Wivenhoe House Hotel has reopened and, in line with industry best practice, there are different procedures and layouts and the Wivenhoe House team are preparing for and really looking forward to seeing students back in the hotel. We will be sending more detail about this before the start of term but everyone will be required to undertake industry best practice training on the new requirements and help you appreciate the new industry regulations as part of your hotel orientation.
You will be gaining direct and immediate experience and knowledge of what is currently happening in the industry (something that many purely theoretical courses will not be able to replicate). For example, the Brasserie Restaurant has been laid out in a new format with modifications to the service style, menus and payments systems and new and creative food and beverage income streams such as the ‘take away’ afternoon teas and dinners have been implemented. It will be really interesting to get first hand insight from the Wivenhoe House management team about how these were created and to review and evaluate how these innovative products develop over the next months.
We anticipate that students will be starting work based learning in October and November and we are currently mapping out the likely shift schedules. It is however likely that, due to current social distancing regulations, there will be some limitations on the number of staff and students within the hotel at any particular time. To address this, the academic team has been developing a range of new online practical portfolio activities so that you will be able to learn the skills and knowledge required of different departments whilst putting your knowledge into practice in a practical environment. To complement this we are also planning to deliver a range of practical demonstrations and experiences (including tastings and service skills such as flambé etc) which will take place in or around the hotel.
We will continue to monitor the progress and effects of COVID-19 and the relevant legislation and react according, and should we need to modify our approach we will, of course provide as much information as possible to keep you informed both of academic developments but also how our industry is responding to these developments.