Accessibility features
In the mobile application for Apple iOS and Android devices, you can use the
built-in accessibility settings. Screen reading works very well on the app,
which will be of great help to anyone with accessibility needs:
If you have a disability, AbilityNet
has advice to help you make your device easier to use.
The application is developed by a third-party, Innovatise LTD.
How accessible the mobile application is
We know some parts of this mobile application are not fully accessible and
the developers have enhancements for these in the roadmap:
-
Push notification settings and the current selected item in the menu do not
have significant enough contrast.
-
News and information modules do not adapt to text size.
-
Some navigation buttons, such as back buttons, have generic or
non-descriptive labels.
Feedback and contact information
We're always looking to improve the accessibility of this mobile application.
If you find any problems not listed on this page, think we're not meeting
accessibility requirements, or have any feedback, please email us at
sport@essex.ac.uk.
When you contact us there is a process in place that will acknowledge your
contact, tell you who is dealing with it and give you a timescale by which
you can expect a reply.
Reporting accessibility problems with the mobile application
We’re always looking to improve the accessibility of the mobile application.
If you find any problems not listed on this page or think we're not meeting
accessibility requirements, contact:
sport@essex.ac.uk.
Enforcement procedure
United Kingdom
In the United Kingdom, accessibility requirements for digital services may
arise under the Equality Act 2010.
If you are not satisfied with our response to your accessibility concern,
you may seek further advice from the
Equality Advisory and Support Service (EASS)
.
The Equality and Human Rights Commission (EHRC) is responsible for
enforcement of equality legislation in Great Britain.
European Union
Within the European Union, digital accessibility requirements may arise under:
-
The Web Accessibility Directive (EU 2016/2102) (public sector)
-
The European Accessibility Act (Directive (EU) 2019/882), applicable to
certain private sector services from June 2025
If you are not satisfied with our response, you may contact the relevant
national equality or market surveillance authority in your Member State.
A list of national equality bodies can be found via
Equinet Europe.
United States
In the United States, accessibility obligations may arise under:
- The Americans with Disabilities Act (ADA)
-
Section 508 of the Rehabilitation Act (for federal entities)
If you are not satisfied with our response, you may:
More information is available from the
U.S. Department of Justice – ADA
.
Technical information about the mobile application’s accessibility
University of Essex is committed to making its mobile applications
accessible, in accordance with the
Public Sector Bodies (Websites and Mobile Applications) (No. 2)
Accessibility Regulations 2018.
Compliance status
The University of Essex mobile application is partially compliant with the
Web Content Accessibility Guidelines version 2.2 AA standard, due to
the non-compliances and exemptions
listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
This section covers issues that we need to fix and are working to do so.
The mobile application (iOS and Android versions) is currently undergoing
continuing auditing and testing. The content of this section will be updated
whenever new issues and workarounds are identified.
1.4.3 Contrast (Minimum)
Some buttons and links do not have a contrast ratio of at least 4.5:1. We
plan to increase the contrast of these buttons and links through H1 2027.
‘Watermark’ text is used throughout the mobile application. This is used for
less significant information. This text does not have a contrast ratio of at
least 4.5:1. We plan to review the use of ‘Watermark’ text and look for a
replacement in 2027.
1.4.4 Resize Text
Some areas of the text within the app cannot be resized without the loss of
content or functionality. We plan to review this by April 2027.
Disproportionate burden
This section covers issues that we cannot fix right now. We’ve assessed the
cost of fixing these issues but believe that doing so now would be a
disproportionate burden within the meaning of the accessibility regulations.
Interactive tools
Some of our interactive views, particularly those for selecting a facility,
time and space, are difficult to navigate using a screen reader. This area
uses legacy code and we will look to rebuild this area within the roadmap,
at which time we would ensure that it will be compliant with the Web Content
Accessibility Guidelines version 2.2 AA standard.
Content that’s not within the scope of the accessibility regulations
This section covers issues that we do not need to fix right now. The law
calls these exemptions.
Live video
We do not plan to add captions to live video streams because live video is
exempt from meeting the accessibility regulations.
What we’re doing to improve accessibility
We plan to improve the accessibility of the mobile application with the
following:
-
All new features will be compliant with the Web Content Accessibility
Guidelines version 2.2 AA standard upon release.
-
Any non-compliance with the accessibility regulations of essential areas
for navigation and use of the mobile application will be resolved by H2
2027 or thereafter one month after becoming aware of the problem.
-
Any non-compliance with the accessibility regulations of non-essential
areas will be reviewed and prioritised within the product roadmap with a
view to resolving the issue within six months after becoming aware of the
problem, unless the item is deemed a disproportionate burden.
Third-party content
The statement refers to the Android and iOS versions of the application.
The mobile application is developed by a third-party, Innovatise LTD. The
mobile application is compatible with assistive technologies and developed
to meet the accessibility standards outlined in this statement, and we are
working with the developer towards further improvements.
Preparation of this accessibility statement
This statement was prepared on 10 January 2021. It was last reviewed on
23 July 2026.
The mobile application was last reviewed in July 2026. The review was carried
out by Innovatise LTD.
Supplier information
Registered office: Goethestr. 4-8, 60313 Frankfurt am Main,
Hessen, Germany
VAT no.: DE275825943
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