Employee Assistance Programme
An Employee Assistance Programme (EAP) is a confidential and independent counselling and information service, which does not require a referral from a manager or Occupational Health.
As of 1 August 2025, our EAP provider is now Health Assured.
To help with the transition, Health Assured will be running 30-minute online sessions for staff to familiarise themselves with the platform and to learn more about the available support. These sessions are on Tuesday 5 August at 12:30 and Thursday 7 August at 12:00. If you would like to attend, please email Occupational Health (ohquery@essex.ac.uk)
Health Assured
At Essex, our EAP is provided by Health Assured, who offer:
- Free 24/7 confidential helpline - 0800 028 0199
- Up to six sessions of short-term, solution-focused counselling, per employee, per academic year. This is also accessible to partners of staff (including couples counselling), and dependants aged 16-24 and in full time education.
- Health advice, financial and debt advice.
- Critical incident advice and telephone support
- Management support line and counselling
- Access to online CBT via Silvercloud.
- Online health portal and access to Wisdom, a dedicated health and wellbeing mobile app
More details on how you can access support through Health Assured will be provided at a later date.
To find out more about the services available, please see the following documents:
- Health Assured information leaflet (.pdf).
- Frequently Asked Questions (.pdf)
- A guide to contacting your Assistance Programme (.pdf)
- Manager's Guide (.pdf)
If you have any questions, please contact ohquery@essex.ac.uk.
