Estate Management Helpdesk

The Estate Management Helpdesk team provide a dedicated customer-care facility for all three campuses (Colchester, Southend and Loughton).

Report a fault

Contact us by phone, email, in person or via our online fault report system. Students can also email for faults in student accommodation.

To deal with your enquiry as efficiently as possible, please give details of:

  • nature of the fault
  • location of the fault - building, floor, room number
  • contact name and telephone number
  • an alternative contact name so we can gain access if you are not available

Once the fault has been logged, you'll receive an email with a call log number, keep this number safe.

Please note that we do not usually transfer calls to maintenance supervisors of other technical staff. We will be able to help you in the first instance and know how to best support you.

Opening hours

Monday to Thursday 8.00am - 5.00pm
Friday 8.00am - 4.45pm

Room: 6.003

Outside these hours a voicemail system operates and messages will be attended to the following working day.

For out-of-hours support, security, issuing of keys, lost property and visitor information contact the Patrol Officers in the Security and Safety Centre.

Contact us

Quick links

The Helpdesk team will respond to all communication enquiries within two working days, and we will ensure the customer is informed on what actions are being taken.


Please complete and return the relevant form below, if you:

Events on the squares or grounds

Events in the squares or grounds must be proposed via an events on campus permission form (.docx) and submitted to the a minimum of one week’s notice for a small / non-complex event, and a minimum of three weeks for a complex event. This notice period allows plenty of time for the Customer Services team to review your forms and resolve any queries with you.

We ask that the following are submitted alongside your event permission form:

  • additional risk assessment for complex events. You can find information that will help you determine the risk level of your event within the event permission form.
  • food hygiene certificates (where appropriate)

Where external providers are used, you will need to ask them to provide the following information for you to submit alongside your event permission form:

  • risk assessment(s) for any activities or equipment provided
  • evidence of public liability insurance up to £5m
  • food hygiene certificates (where appropriate)

Please note that operational requests such as provision of furniture is free of charge Monday-Friday until 2.00pm, excluding bank holidays. If you are planning an event after this time, you can contact the team on for more information. Where you have pre-arranged operational support, please make this known to us upon submission of your event permission form

Provision of electrical hook up is free of charge until 7pm Monday-Friday, excluding bank holidays. If you would like to arrange electrical support outside of these times, please make this known within your event permission form and we will seek information specific to your event


Get in touch via to submit a form to hire the BBQ area (.docx). We ask for three working days’ notice to ensure that your booking has sufficient time to be processed. If you are expecting more 70 or more guests to your BBQ you will also need to submit an event permission form, with a minimum of one weeks’ notice given

Make sure to visit the Security and Safety team on Square 3 on the day of your event to collect your fire blanket. The Security and Safety team will shut down any unauthorised BBQs for your safety and the safety of others.

Get in touch

Two woman talking at a helpdesk
Contact us
Estate Management Helpdesk Room 6.003, Square 4
Twitter @Essex_Estates
Telephone: 01206 872959
Out-of-hours support Security and Campus Safety Team
Telephone: 01206 872125