Vocal tone in healthcare and public health

Research overview

From motivational shouting at sports events to help others succeed, to comforting sounds when consoling the grieving, voice cues can be used to support and uplift others. Conversely, being yelled at for making a mistake or sensing disinterest when sharing a problem, will negatively affect listeners.

In healthcare, how professionals and administrators communicate is of vital importance. Their tone of voice and manner of speaking may influence not only patient satisfaction, but also self-disclosure, self-esteem, adherence, decision-making and clinical outcomes. Poor communication may also contribute to health inequality.

By exploring how tone of voice influences patient trust, engagement and adherence, this project aims to develop evidence-based strategies to improve communication and reduce health inequalities. Our completed studies have shown effects of autonomy supportive versus controlled tones of voice on outcomes for both the healthcare provider and the patient. Further studies are currently underway.