Edge Hotel School lecturer in focus: Dr Quynh Nguyen

  • Date

    Thu 3 Oct 19

Quynh Nguyen stands in front of a foliage background

Before joining Edge Hotel School, Quhyn taught at Ton Duc Thang University, Vietnam National University - Ho Chi Minh City and Bournemouth University. Quynh holds a PhD and MSc in Tourism and Hospitality Management from Bournemouth University.

Her academic interests focus on emotional labour, emotional intelligence, hospitality employment, and culture. Quynh has worked at various levels in the hospitality and events industry both within the UK and internationally.

Quynh has worked on major research projects funded by the British Academy, and has published work related to hospitality workforce behaviour. Key findings from her research have been regularly presented at national and international conferences.

What attracted you to teaching with the Edge Hotel School?

I was fascinated by the idea of simultaneously teaching and mentoring students, preparing them for career opportunities in the hospitality and events industry. With a diverse range of research backgrounds and experience, Edge Hotel School is able to provide unique perspectives which translate to an effective and nuanced curriculum.

The industry is very often considered hands on; why do you think an academic understanding of the industry is just as essential as experience?

Speaking from my personal experience, starting a career in the hospitality industry can be daunting. Getting the best start with a new career requires preparation with regard to the physical and emotional challenges involved. The Edge Hotel School focuses on providing both theoretical and practical perspectives that address these needs, providing a substantial advantage for early career hospitality workers.

What was the subject of your doctorate?

I investigated how Vietnamese hotel workers recognised and regulated their emotions, and those of customers and colleagues in the hotel workplace. Specifically, I examined the role of front-line employees in the service delivery and the relationship between hotel employees, their co-workers, and managers.

What are the challenges facing the UK hospitality industry?

The UK hospitality industry relies heavily upon EU, with EU nationals comprising a substantial proportion of the workforce. The potential implications of Brexit with respect to employment status and migration would likely have a profound impact upon the industry. An additional concern is the role of technology and automation in hospitality. With approximately 25% of the workforce estimated to be automated by 2030, there will be a growing need for novel strategies to make the most of increases in efficiency and acclimating to the cultural shift such developments would likely entail.

How do you see the UK hospitality industry developing in the near future?

Beyond Brexit, increasing awareness related to climate change and sustainable business practices may also herald a paradigm shift from international travel towards eco-tourism.