Estate Management Helpdesk

Opening hours

Monday to Thursday 8.00am - 5.00pm
Friday 8.00am - 4.45pm

Outside these hours a voicemail system operates and messages will be attended to the following day.

For out-of-hours support, security, issuing of keys, lost property and visitor information contact the Patrol Officers in the Information Centre.

Reporting a fault

To deal with your enquiry as efficiently as possible, please give details of:

• nature of the fault
• location of the fault - building, floor, room number
• contact name and telephone number
• who to contact to gain access to the fault (if this is a different person to yourself)
• Contact the Estate Management Helpdesk by phone, email, in person or via our online fault report system.

Once the fault has been logged, you'll receive an email with a call log number, keep this number safe.

Please note, we don't usually put callers through to supervisors and other technical staff. Talk to the Helpdesk team in the first instance and they will decide how best to deal with your call.

Student accommodation

To report a repair or fault in your room or flat, please contact the Accommodation Office.

Forms

Please complete and return the relevant form below, if you:

• require repairs to buildings, electrical, heating and ventilating service and installations including furniture (other than departmental equipment) - requisition form (EPO15) (.docx)
• require amendments, or small works to your current office space - planning consent form (.docx)
• wish to book an event in one of the squares - events on campus permission form (.docx). Email the form to the Estates Management Helpdesk
• would like to hire the BBQ area (.pdf)
• require any campus signage (.pdf)
• wish to propose adaptations to student accommodation (.pdf)