Estate Management Helpdesk
The Estate Management Helpdesk team provide a dedicated customer-care facility for all 3 campuses (Colchester, Southend and Loughton) and is the first point of contact for:
- building faults, repairs and maintenance
- alteration works
- car parking
- health and safety hazards
- cleaning and portering requests
- information about
post services , lost property, ground works, Central Stores and contractor support.
The Help Desk team will respond to all communication enquiries within 2 working days, and we will ensure the customer is informed on what actions are being taken.
Reporting a fault
To report a fault, contact the Estate Management Helpdesk by phone, email, in person (contact details below) or via our online fault report system.
To deal with your enquiry as efficiently as possible, please give details of:
- nature of the fault
- location of the fault - building, floor, room number
- contact name and telephone number
- who to contact to gain access to the fault (if this is a different person to yourself)
Once the fault has been logged, you'll receive an email with a call log number, keep this number safe.
Please note, we don't usually put callers through to supervisors and other technical staff. Talk to the Helpdesk team in the first instance and they will decide how best to deal with your call.
Student accommodation
To report a repair or fault in your room or flat, please contact the Accommodation Office.
Forms
Please complete and return the relevant form below, if you:
- require repairs to buildings, electrical, heating and ventilating service and installations including furniture (other than departmental equipment) - requisition form (EPO15) (.docx)
- require amendments, or small works to your current office space - planning consent form (.docx)
- wish to book an event in one of the squares - events on campus permission form (.pdf). Email the form to the Estates Management Helpdesk
- would like to hire the BBQ area (.pdf)
- require any campus signage (.pdf)
- wish to propose adaptations to student accommodation (.pdf)
Opening hours
Monday to Thursday 8.00am - 5.00pm
Friday 8.00am - 4.45pm
Room: (6.003)
Outside these hours a voicemail system operates and messages will be attended to the following day.
For out-of-hours support, security, issuing of keys, lost property and visitor information contact the Patrol Officers in the Information Centre.
