Estate Management Helpdesk
The Estate Management Helpdesk team provide a dedicated customer-care facility for all three campuses (Colchester, Southend and Loughton).
Report a fault
Contact us by phone, email, in person or via our online fault report system. Students can also email myroom@essex.ac.uk for faults in student accommodation.
To deal with your enquiry as efficiently as possible, please give details of:
- nature of the fault
- location of the fault - building, floor, room number
- contact name and telephone number
- who to contact to gain access to the fault (if this is a different person to yourself)
Once the fault has been logged, you'll receive an email with a call log number, keep this number safe.
Please note, we don't usually put callers through to supervisors and other technical staff. Talk to the Helpdesk team in the first instance and they will decide how best to deal with your call.
Quick links
- Building faults, repairs and maintenance
- Car parking
- Health and safety hazards
- Cleaning and portering requests
- Post services
- Lost property
- Find your way on campus
- Central Stores
- Contractor support
The Helpdesk team will respond to all communication enquiries within two working days, and we will ensure the customer is informed on what actions are being taken.
Forms
Please complete and return the relevant form below, if you:
- require repairs to buildings, electrical, heating and ventilating service and installations including furniture (other than departmental equipment) - requisition form (EPO15) (.docx)
- wish to book an event in one of the squares - events on campus permission form (.docx). Email the form to the Estates Management Helpdesk at ems-helpdesk@essex.ac.uk
- would like to hire the BBQ area (.docx)
- require any campus signage (.pdf)
- wish to propose adaptations to student accommodation (.pdf)
Opening hours
Monday to Thursday 8.00am - 5.00pm
Friday 8.00am - 4.45pm
Room: (6.003)
Outside these hours a voicemail system operates and messages will be attended to the following working day.
For out-of-hours support, security, issuing of keys, lost property and visitor information contact the Patrol Officers in the Information Centre.
Get in touch
