Report a fault
Contact us by phone, email, in person or via our online fault report system. Students can also email firstname.lastname@example.org for faults in student accommodation.
To deal with your enquiry as efficiently as possible, please give details of:
- nature of the fault
- location of the fault - building, floor, room number
- contact name and telephone number
- who to contact to gain access to the fault (if this is a different person to yourself)
Once the fault has been logged, you'll receive an email with a call log number, keep this number safe.
Please note, we don't usually put callers through to supervisors and other technical staff. Talk to the Helpdesk team in the first instance and they will decide how best to deal with your call.