Southend Facilities Helpdesk

The Estate Management HelpdeskEstate Management HelpdeskEstate Management Helpdesk is the first point of contact for:

  • fault reporting
  • cleaning and portering
  • alteration works
  • car parking
  • health and safety hazards
  • ground works

Out-of-hours support

Outside working hours, call our emergency numbers on 07920 821678 or 01702 328408.

Reporting a fault

 To deal with your enquiry as efficiently as possible, please give details of:

  • nature of the fault
  • location of the fault - building, floor, room number
  • contact name and telephone number
  • who to contact to gain access to the fault (if this is a different person to yourself)
  • Contact the Estate Management Helpdesk by phone, email, in person or via our online fault report system.

Once the fault has been logged, you'll receive an email with a call log number, keep this number safe.

Please note, we don't usually put callers through to supervisors and other technical staff. Talk to the Helpdesk team in the first instance and they will decide how best to deal with your call.

Student accommodation

To report a repair or fault in your room or flat, please contact the Accommodation Office.

Equipment sales and delivery

Central Stores Central Stores Central Stores Central Stores stocks a range of essential and commonly used items essential and commonly used items essential and commonly used items essential and commonly used items which are required for the maintenance and day-to-day running of the University. The internal courier service is available on Mondays, Wednesdays and Fridays (excluding Bank Holidays).

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Contact us
Estate Management Helpdesk Twitter @Essex_Estates
Telephone: 01206 872959