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How to book

  1. Make sure you have read the University's financial procedure notes on travel and the University’s COVID travel policy, obtaining relevant sign off where required.
  2. You need to have budget approval from your department/section in order to book travel using a valid cost code.
  3. Do you need insurance for your trip? Complete the travel insurance form.
  4. Train travel - check with your department administrator whether Key Travel is your department's default supplier.
  5. All air travel and hotel bookings can be made through Key Travel.
  6. Book your travel with Key Travel online, by email or by phone. 

Make a booking

Book your travel online with Key Travel

If you need to add/delete/change a user account please send your request to  

Alternatively, book through Key Travel's offline team:

24/7 travel support

  • Emergency support (24 hours, 7 days a week): +44 (0)207 843 9685

Account manager

Further information

Travel training

Downloadable travel apps

Price match policy

Should there be an instance where one of the University approved TMC’s is not able to price-match your travel requirements, then please forward the following screenshots and information to CPU:

  1. Quotation from TMC
  2. Quotation from 3rd Party. (please note this excludes Meta searchers such as Skyscanner as they do not offer live price availability

Upon receipt it is CPUs discretion whether to allow travellers to book their travel outside of the TMC Contract.  This will be decided on a case to case basis.  CPU will only allow bookings to be made outside of the TMC for one of the following reasons:

  1. The Travel Management Companies have been unable to beat or match the price
  2. Quotes are like for like (dates, destinations, times etc.)Difference in price is more than £35 (per person if group booking) 

Key Travel's transaction fees

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Contact us
Procurement If you have any queries, please contact us.
Telephone: 01206 873013