Sometimes distressed students will turn to staff for help or support. If you feel you need, or are requested, to give a student extra assistance it is important to help within the boundaries of your role and what you feel competent to do.
Sometimes you will be made aware of worrying behaviour by other students, for example, or you may notice a student appears physically unwell, dishevelled, agitated or acting out of character. In this case, follow up with the student if you feel confident to do so – it is important to be honest with the student about the concerns and be prepared to refer to other sources of support.
What you can do
ask open questions
don’t be afraid of tears
make appropriate referrals
give the student time to talk
be sympathetic and not dismissive
If you offer support yourself, make sure you have sufficient time within the context of your other commitments to do this and it does not conflict with other aspects of your role.
What you can’t do
solve all of a student’s problems
take responsibility for their emotional state or actions
force the student to get help if they don’t want it
act as the student’s counsellor
make physical contact as this can be misconstrued
Referring a student
If you remain concerned, or you don't have the capacity to follow up with the student yourself, please pass on the concerns to your Senior Tutor as well as to the Student Services Hub who can follow up as necessary.