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Staff Directory Home IT services IT Helpdesk

IT Helpdesk

Got a tech problem? Whether it’s logging in, connecting to wifi, installing software or using a University system, the IT Helpdesk will help you get back on track quickly.

Contact the IT Helpdesk

Online and phone support is available Monday to Friday, 8.30am to 5.00pm (UK time), except on University closure days.

In-person support

Drop in at your local IT Helpdesk for face-to-face support for staff and students: 

Campus Location Opening times
Colchester Ground floor of the Silberrad Student Centre Monday, Wednesday and Friday, 10am to 3pm
Southend TF.2.03, Info Point, Learning Hub
 Monday to Friday, 8:45am to 5:00pm
Loughton Library and IT Centre, Hatfields Basic help available from library staff. Check opening hours for availability.

Teaching room support

If something goes wrong with IT or AV equipment during a lecture or class, use the phone in the room to contact our specialist audiovisual (AV) support team:

  • Colchester — 3220
  • Southend — 8500
  • Loughton — 2345

  • University of Essex
  • Wivenhoe Park
  • Colchester CO4 3SQ

 

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