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Staff Directory Home IT services IT Helpdesk

IT Helpdesk

Got a tech problem? We’ve got you covered. Whether it’s logging in, connecting to Wi-Fi, installing software, or using a university system, our IT Helpdesk will get you back on track — fast.

How to get help

  • Open a help request — Sign in to our online portal to request support, report an issue, or follow step-by-step guides.
  • Chat live — Get instant answers from our team via live chat.
  • Call us — Speak directly with a technician on +44 (0)1206 87 2345.
  • Check service status — See current issues and planned maintenance.

Support hours

You can reach us Monday to Friday, 8:30am to 6:00pm, except on University closure days. 

In-person support

Drop in at your local IT Helpdesk for face-to-face support:

Campus Location Opening hours
Colchester Currently unavailable —
Southend TF.2.03, Info Point, Learning Hub
 Monday to Friday, 8:45 am – 5:00 pm
Loughton Library and IT Centre, Hatfields Basic help available from library staff. Check opening hours for availability.

Need help in a teaching room?

Call our specialist audiovisual (AV) support team from the telephone in the room:

  • Colchester — 3220
  • Southend — 8500
  • Loughton — 2345
Also see
Staff IT Guide: Getting Started

  • University of Essex
  • Wivenhoe Park
  • Colchester CO4 3SQ

 

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