Choosing a university is a big decision and a big investment. Students have the right to expect that the information they receive is clear, accurate and honest.
The Competition and Markets Authority (CMA) sets out consumer-protection rules for higher education to make sure universities treat students fairly. Providing trustworthy information isn’t just a legal requirement. At Essex, it’s part of how we build confidence in our teaching and support.
Compliance with this guidance is a condition of registration with the Office for Students (OfS) and applies to all undergraduate and postgraduate (taught and research) provision.
The CMA’s advice (2015, updated May 2023) says universities must make sure that:
Before students apply or accept an offer, we give key ‘material information’ so applicants can make an informed choice, including:
We publish this through our Programme Specifications and Module Directory.
We want everyone studying or applying to Essex to have accurate, clear and fair information about their choice and the confidence that, if changes are needed, we’ll communicate openly and treat them fairly.
Everyone who creates or shares curriculum information works together to keep details up to date. Our aim: to be clear enough to support good decisions, but flexible enough to keep teaching current and responsive.
Module and assessment details should be written at a level that informs students about the overall learning experience without locking in unnecessary detail.
This flexible approach supports innovation and allows us to adapt teaching and assessment when needed and in response to changes in disciplines, without being restricted by our published information.
Serious quality or assessment issues identified after publication are legitimate grounds for change. This is part of keeping standards high and assessments fair. We do ask for a justification to be provided when late changes are submitted. The wording in the justification forms the message that will be shared with students, helping ensure transparency and consistent communication.
Draft the rationale and student-facing message carefully within Curriculum Update so that it can be lifted directly into the notification template. Keep the tone factual, concise, and reassuring.
Examples of good practice in providing justifications for late changes:
When curriculum changes may impact students who have applied or enrolled, we aim to ensure they are appropriately informed through Curriculum Notifications.
These notifications may outline information such as:
Curriculum Notifications are sent to affected students in writing and stored in a durable format. This helps us meet CMA expectations by ensuring that:
By combining clear approval processes with transparent notifications, we make sure students always have reliable, up-to-date information about their studies.
This joint approach helps everyone play a part in protecting student experience, and maintaining confidence in our curriculum.