Reporting a fault
To deal with your enquiry as efficiently as possible, please give details of:
- nature of the fault
- location of the fault - building, floor, room number
- contact name and telephone number
- who to contact to gain access to the fault (if this is a different person to yourself)
- Contact the Estate Management Helpdesk by phone, email, in person or via our online fault report system.
Once the fault has been logged, you'll receive an email with a call log number, keep this number safe.
Please note, we don't usually put callers through to supervisors and other technical staff. Talk to the Helpdesk team in the first instance and they will decide how best to deal with your call.
To report a repair or fault in your room or flat, please contact the Accommodation Office.
Equipment sales and delivery
stocks a range of which are required for the maintenance and day-to-day running of the University. A daily delivery is made from Colchester to our Southend Campus.