Capability procedure

People who are performing well in their role are much more likely to be happy at work, experience job satisfaction, and have a good work-life balance. The aim of the Capability Procedure (.pdf) is to help people improve and maintain their performance and achieve these outcomes.

Each stage of this procedure is focused on supporting people to perform at their best. The Capability Procedure Guidance (.pdf) for managers sets out ways to get the most out of the process and support people so they perform at their best.

Employees with prolonged ill-health, where there is no realistic prospect of returning to work, would be managed under this procedure.

What you need to do

Where a difficulty is identified, it should first be tackled informally, using the structured approach set out in the procedure. If this is not successful, then further more formal action can be taken.

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