Grievance procedure

The University aspires to create a supportive workplace where there is open and honest discussion. Where issues arise, we expect employees and line managers to do their best to settle them promptly.

The formal grievance resolution procedure (.docx) sets out the process to follow where it has not been possible to resolve things informally.  There are the following stages:

  • Informal resolution
  • Stage 1 – Line Manager
  • Stage 2 – appeal to the next level
  • Ordinance 41 process – for those covered by Ordinance 41 (.pdf)

What you need to do

It is important to discuss concerns or complaints informally in the first instance. All parties should work to find a resolution. Meeting face-to-face and seeking to resolve promptly are both important in preventing matters escalating.

If informal resolution is not successful, then more formal action can be taken through the procedure. Take advice from People and Culture at the earliest stage. 

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Employee Relations Advisers