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Get help and support

Contact your Student Services Hub

Your Student Services Hub is the place to go for the information you need. Your question matters and you’ll get answers from experts. Drop us a line or pay us a visit, you’re always welcome.


Staff manning the information desk

Student Services Hub (SSH)

First floor, Silberrad Student Centre, Colchester Campus

Telephone 01206 874000

Ask the Hub Online enquiry form

Email askthehub@essex.ac.uk

Opening hours

9am - 5pm, Monday to Friday

  • Services provided by the Hub at our Colchester Campus


    Accommodation

    • Living in University residences

    Course administration

    • Changing your course
    • Changing your student status
    • Choosing or changing on-going modules
    • Intermission and withdrawal
    • Registration (new students and returning students)
    • Replacement registration cards
    • Research student administration
    • Student records

    Disability and dyslexia

    • Disabled Student Allowance
    • Academic and learning support

    Ordering official documents

    • Academic transcripts
    • Award certificates
    • Award confirmation letters
    • Bank letters
    • Certificate of registration
    • Council tax certificates
    • DOATAP award confirmation letters

    Exams and coursework

    • Exam results
    • Extenuating circumstances
    • Individual exam arrangements

    Health and wellbeing

    • Coping with stress and anxiety
    • Counselling
    • Pregnancy advice and support
    • Alcohol and drugs advice and support

    Immigration advice for international students

    • CAS requests
    • Immigration advice

    Money

    • Funding advice
    • Managing your money
    • Tuition fee and rent payments
    • Student finance

    Travel

    • Transport for London verification

Visit the Hub

Silberrad Student Centre The Student Services Hub is on the first floor of our new Silberrad Student Centre, next to the Albert Sloman Library.

There are three different enquiry desks in the Hub, all staffed by our knowledgeable team of advisers. We also have confidential meeting rooms for appointments with our specialist teams.

If you are invited for an appointment with one of our specialist teams we'll let you know by email whether you should go to the Information desk or the Support desk in the Hub when you arrive.

Information desk

This is the general enquiry desk. Whatever your question, one of our friendly advisers will help you find the answer. In particular, speak to an adviser at this desk about:

We are not able to offer immigration advice. If you have an enquiry regarding the UK’s student immigration rules and requirements please read the information on our immigration pages. If you can’t find what you’re looking for or need further advice, you can contact one of our specialist teams.

Support desk

Speak to an adviser at this desk if you want:

Cash desk

Visit this desk to pay your:

  • rent
  • tuition fees

If you wish to make a payment over the phone please call 01206 872372.


Student Services Hub (SSH-LC)

Ground floor, Hatfields House, Loughton Campus

Telephone 02085 085983

Ask the Hub Online enquiry form

Email askthehub-lc@essex.ac.uk

Opening hours

8.30am – 5.00pm, Monday to Friday

  • Services provided by the Hub at our Loughton Campus


    Accommodation

    • Living in private accommodation

    Course administration

    • Changing your course
    • Changing your student status
    • Choosing or changing on-going modules
    • Intermission and withdrawal
    • Registration (new students and returning students)
    • Replacement registration cards
    • Student records

    Disability and dyslexia

    • Disabled Student Allowance
    • Academic and learning support

    Ordering official documents

    • Academic transcripts
    • Award certificates
    • Award confirmation letters
    • Bank letters
    • Certificate of registration
    • Council tax certificates
    • DOATAP award confirmation letters

    Health and wellbeing

    • Coping with stress and anxiety
    • Counselling
    • Pregnancy advice and support
    • Alcohol and drugs advice and support

    Immigration advice for international students
    (Our advisers are based at the Colchester Campus)

    • CAS requests
    • Immigration advice

    Money

    • Funding advice
    • Managing your money
    • Tuition fee and rent payments
    • Student finance

    Travel

    • Transport for London verification

Visit the Hub

The Student Services Hub is on the ground floor of Hatfields House, on East 15 Acting School's main Hatfields site.

There are two different enquiry desks in the Hub, all staffed by our knowledgeable team of advisers. We also have confidential meeting rooms for appointments with our specialist teams.

Information/cash desk

This is the general enquiry desk. Whatever your question, one of our friendly advisers will help you find the answer. In particular, speak to an adviser at this desk about:

  • accommodation
  • course administration including document requests
  • tuition fee payments
  • locker rental and key fobs
  • theatre ticket bookings

Support desk

Speak to an adviser at this desk if you want:

  • to talk about a personal issue
  • advice and guidance about disability services
  • support and advice to help you stay healthy - physically, mentally and emotionally
  • money matters and funding advice

Student Services Hub (SSH-SC)

Second floor, The Forum, Southend Campus

Telephone 01702 328200 (Ask for the Student Services Hub)

Ask the Hub Online enquiry form

Email askthehub-sc@essex.ac.uk

Term time opening hours

Term time 10am - 4pm, Monday to Friday

Vacation opening hours

During vacations 10am – 1pm and 2pm - 4pm, Monday to Friday

Student Support

Information and guidance 10.00am - 12.30pm and 1.30pm - 4.00pm, Monday to Friday

Adviser meetings by appointment. Email support-sc@essex.ac.uk to book.

  • Services provided by the Hub at our Southend Campus


    Accommodation

    • Living in University residences - contact the Hub at our Colchester Campus by phoning 01206 874000 or emailing askthehub@essex.ac.uk

    Course administration

    • Changing your course
    • Changing your student status
    • Choosing or changing on-going modules
    • DBS checks
    • Intermission and withdrawal
    • Registration (new students and returning students)
    • Replacement registration cards and issues with registration cards
    • Student records

    Disability and dyslexia

    • Disabled Student Allowance
    • Academic and learning support

    Ordering official documents

    • Bank letters
    • Council tax certificates
    • Academic transcripts
    • Award certificates
    • Award confirmation letters
    • Certificate of registration
    • DOATAP award confirmation letters
    • Verification of student status on certain forms

    Exams and coursework

    • Examination arrangements (Essex Business School)
    • Individual exam arrangements (Essex Business School)

    Health and wellbeing

    • Coping with stress and anxiety
    • Counselling
    • Pregnancy advice and support
    • Alcohol and drugs advice and support

    Immigration advice for international students

    • Initial immigration advice and referral to specialist teams

    Money

    • Funding advice
    • Managing your money
    • Tuition fee and rent payments
    • Student finance

    Timetables and room bookings

    • Timetabling issues

    Travel

    • Transport for London verification

Visit the Hub

The Student Services Hub is on the second floor of the Forum building in Southend. The Hub incorporates Student Administration (Counter Services), the Income Office and Student Support.

SSH counter

This is the general enquiry desk. Whatever your question, one of our friendly advisers will help you find the answer. In particular, speak to an adviser at this counter about:

  • DBS checks
  • course administration
  • exams
  • international student advice
  • registration and registration card issues
  • proof of students status

Student Support

Ask for Student Support if you need:

  • to book an appointment with an adviser
  • to talk about a personal issue
  • advice and guidance about disability services
  • support and advice to help you stay healthy - physically, mentally and emotionally
  • money matters and funding advice

Income office window

Visit the income office to:

  • pay your rent
  • pay your tuition fees
  • pay other miscellaneous costs, ie lost room key/ID cards, room transfer payments
  • pay your DBS deposit
  • be reimbursed for specific expenses
  • purchase bus tickets at a discounted price
  • discuss financial queries regarding rent or tuition fees, student finance, sponsors etc

  • Confidentiality

    Our Student Services Hub staff provides you with a confidential service.

    • July 2015

      SSH confidentiality policy

      PDF document
      (23kb)

      As a student, you have the right to confidentiality to protect your interests and to ensure a relationship of trust between you and the service we provide.

  • Making a complaint

    We aim to give you the highest levels of service. If you're unhappy with the service you've received, we will investigate what has happened and respond to you as quickly as possible, normally within 10 working days. If it takes longer to resolve your complaint, we'll send you an update and a revised timescale.

    We'll confirm we've received your email, normally within three days of receipt. It may be necessary for us to contact you to ask further questions. If this is the case we will use your University email address (please indicate in your initial email if you'd like an alternative address to be used).

    If you remain unhappy once we have looked into the matter then you can take things further by submitting a formal complaint.