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Upcoming open days

Undergraduate Postgraduate
Colchester Campus
Saturday 20 September 2014 (booking now)
Saturday 25 October 2014 (booking now)
Southend Campus
Saturday 11 October 2014 (booking now)
Colchester Campus
Wednesday 5 November 2014 (booking now)

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No open days are available for booking yet. You will be able to book your desired open day online three months before the date.


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Colchester Campus
Southend Campus

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myEssex: the student portal

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Contact us

Contact Student Support

A team of advisers are based within Student Support to provide information, advice and guidance. You can drop in during opening times or contact us by email or telephone. If your enquiry is regarding immigration, please complete the immigration enquiry form.


Student Support, Colchester

Room 4N.6.2

Telephone 01206 872365

Email sso@essex.ac.uk

If you know which service you wish to contact:

Opening hours

  • Term time: Monday to Friday, 10.30am to 4.00pm
  • During vacation: Monday to Friday, 10.30am to 12.30pm

If you have an enquiry outside these hours that can not wait, please telephone Student Support. If staff are not available you will be able to leave a message on voicemail or you could email us.

Visiting Student Support

You can find our office (4N.6.2) via the entrance at 4NW by the shop in Square 4. Go up to 6th level, turn right follow the corridor along and the office can be found on the right.

General callers

When you arrive you will be greeted by our receptionist. Depending on your enquiry you may be referred to a Duty Adviser. The Duty Adviser will take details of your enquiry in private and will often be able to guide and advise you immediately. It may be necessary to find out more information and come back to you or to pass your enquiry on to another adviser or service.

If you have an appointment

When you arrive you will be greeted by our receptionist, please inform them you have an appointment and who it is with. You will be asked to take a seat in our waiting area.


Student Support, Loughton

Ground Floor, Hatfields House

Telephone 020 8418 7346

Email loughton@essex.ac.uk

Opening hours

Hatfields

  • Term time: Monday, Tuesday, Wednesday and Friday: 11am to 2pm
  • During vacation: advice given via email

Roding

  • Term time: Thursday: 11am to 2pm
  • During vacation: closed

Visiting Student Support

The Student Support Administrator will greet you and will take details of your enquiry in private. They will often be able to guide and advise you immediately. It may sometimes be necessary to find out more information and come back to you or to pass your enquiry on to another adviser or service including specialist services at the Colchester Campus.


Student Support, Southend

Room TF.2.20

Telephone 01702 328351

Email ssos@essex.ac.uk

Opening hours

Term time

  • Monday, 10.30am to 12.30pm
  • Tuesday, pre-arranged appointments
  • Wednesday, 10.30am to 12.30pm
  • Thursday, 1.30 to 3.30pm
  • Friday, 1.30 to 3.30pm

Vacation hours

During vacation periods we can provide advice via email.

Visiting Student Support

You can find us in room TF.2.20 on the second floor of the Forum. When you use the drop-in service our adviser will take details of your enquiry. It may sometimes be necessary to find out more information and come back to you or to pass your enquiry on to another service.

Your feedback

If you have any comments or suggestions on the service you received, including ideas for improving what we do, please email us on the address above or submit your ideas in our satisfaction survey.

We value your opinions and these are used to help shape our service. Details are published in our annual review (.pdf).

Confidentiality

Student Support provide a confidential service and only share information with relevant staff at the University or with external organisations with your permission. If you would like us to liaise with other individuals or organisations or notify them of issues that have affected your studies, please fill in our Confidentiality Agreement.

Very occasionally, it may be necessary to share your information with other services to ensure the health, safety and wellbeing of yourself or others. If you have any questions please contact us.

Confidentiality policies

Our confidentiality policies allow you to see how the information you share with us is used:

Records of your contact with the Wellbeing Service

If you are receiving support from us, a note will be made on the Student Support database. This information does not get passed to any other part of the University without your written consent and is not shown on any University records, academic transcripts etc.

If you see your doctor/GP for any kind of emotional or mental health difficulty, this will be on your medical record which remains confidential within your surgery. Equally, your doctor/GP won't be informed of your contact with us unless you give us your written permission for us to advise them.