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Upcoming open days

Undergraduate Postgraduate
Colchester Campus
Saturday 19 September 2015 (booking opens 24 Jul)
Saturday 24 October 2015 (booking opens 28 Aug)
Southend Campus
Saturday 18 July 2015 (booking now)
Saturday 10 October 2015 (booking opens 14 Aug)
Colchester Campus
None upcoming

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Colchester Campus
Southend Campus

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myEssex: the student portal

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Contact us

Contact Student Support

A team of advisers are based within Student Support to provide information, advice and guidance on a range of areas, including health and wellbeing and disability and dyslexia.

You can drop in during opening times or contact us by email or telephone. If your enquiry is regarding immigration, please complete the immigration enquiry form. If your enquiry is regarding funding, please complete the funding enquiry form.


Student Support, Colchester

Room 4N.6.2

Telephone 01206 872365

Email sso@essex.ac.uk

If you know which service you wish to contact:

Opening hours

  • Term time: Monday to Friday, 10.30am to 4.00pm
  • During vacation: Monday to Friday, 10.30am to 12.30pm

If you have an enquiry outside these hours that can not wait, please telephone Student Support. If staff are not available you will be able to leave a message on voicemail or you could email us.

Visiting Student Support

You can find our office (4N.6.2) via the entrance at 4NW by the shop in Square 4. Go up to 6th level, turn right follow the corridor along and the office can be found on the right.

General callers

When you arrive you will be greeted by our receptionist. Depending on your enquiry you may be referred to a Duty Adviser. The Duty Adviser will take details of your enquiry in private and will often be able to guide and advise you immediately. It may be necessary to find out more information and come back to you or to pass your enquiry on to another adviser or service.

If you have an appointment

When you arrive you will be greeted by our receptionist, please inform them you have an appointment and who it is with. You will be asked to take a seat in our waiting area.


Student Support, Loughton

Ground Floor, Hatfields House

Telephone 020 8418 7346

Email askthehub-lc@essex.ac.uk

Opening hours

Hatfields

  • Term time: Monday, Tuesday, Wednesday and Friday: 11am to 2pm
  • During vacation: advice given via email

Roding

  • Term time: Wednesday: 11am to 2pm
  • During vacation: closed

Visiting Student Support

The Student Support Administrator will greet you and will take details of your enquiry in private. They will often be able to guide and advise you immediately. It may sometimes be necessary to find out more information and come back to you or to pass your enquiry on to another adviser or service including specialist services at the Colchester Campus.


Student Support, Southend

Room TF.2.20

Telephone 01702 328351

Email ssos@essex.ac.uk

Opening hours

Term time

  • Monday, 10.30am to 12.30pm
  • Tuesday, 6.00pm to 7.30pm
  • Wednesday, 10.30am to 12.30pm
  • Thursday, 1.30 to 3.30pm
  • Friday, 1.30 to 3.30pm

There will be no drop-in service on the dates listed below.

  • Wednesday 10 June 2015
  • Wednesday 17 June 2015
Support can still be accessed via email or pre-booked appointments on these dates.

Vacation hours

During vacation periods we can provide advice via email or pre-booked appointment times.

Visiting Student Support

You can find us in room TF.2.20 on the second floor of the Forum. When you use the drop-in service our adviser will take details of your enquiry. It may sometimes be necessary to find out more information and come back to you or to pass your enquiry on to another service.


  • Out-of-hours and emergency contact

    There are a number of services on campus available if you need to contact someone in an emergency or if you need to speak to someone out-of-hours, or if you just want to find further information on making sure you stay safe on and off campus.

  • Confidentiality

    Student Support offer a confidential service and treat your personal information carefully in accordance with the Data Protection Act and the Student Support Confidentiality Policy (.pdf). If you would like us to liaise with other individuals or organisations or notify them of issues that have affected your studies, please fill in our consent to disclose information form (listed under 'Your Wellbeing').

    Very occasionally, it may be necessary to share your information with other services to ensure the health, safety and wellbeing of yourself or others. If you have any questions please contact us.

    Records of your contact with the Wellbeing Service

    If you are receiving support from us, a note will be made on the Student Support database. This information does not get passed to any other part of the University without your written consent and is not shown on any University records, academic transcripts etc.

    If you see your doctor/GP for any kind of emotional or mental health difficulty, this will be on your medical record which remains confidential within your surgery. Equally, your doctor/GP won't be informed of your contact with us unless you give us your written permission for us to advise them.

  • Your feedback

    If you have any comments or suggestions about the service you received, including ideas for improving what we do, please email us at sso@essex.ac.uk.

    We value your opinions and these are used to help shape our service. Details are published in our annual review (.pdf).