IT account and password

• Your username will look something like re16495. You can't change your username.
• Your email address is your username with @essex.ac.uk after it, for example re16495@essex.ac.uk
• PGR students can choose a preferred email address if you want something like firstname.surname@essex.ac.uk

MFA helps to protect your IT account from unauthorised access.

• Update and manage your MFA settings
• Help with MFA

• If you've just changed your password, please wait a few minutes and try again, as it can sometimes take a short while to update.
• Check IT service status to find out if the service is temporarily unavailable.
• Your password might have expired - change your password to reactivate your account.
• Try using a different username format to log in, for example if you tried username@essex.ac.uk, try just username.

Contact the IT Helpdesk if you're still having problems.

The University will contact you by email or post to let you know when and how you can collect your IT account details. This usually happens shortly after your application has been processed and you have been accepted.

This email or letter contains your Personal Record Identifier (PRID) which you'll need to set up your account.

Once you have your PRID you can then set up your IT account.

If you haven't got this email and your start date is soon, contact your line manager.