The IT Helpdesk is your first point of contact for help and advice with IT services.
Includes new accounts, usernames, passwords, passphrases, logging in, multifactor authentication, account closures.
Information on University business systems and how you can access them.
Access your email, view your email quarantine, add a shared mailbox, manage your email groups or report a suspicious email.
How to set up MFA, manage your sign-in methods, and get help with MFA.
Managed Print Services; multifunction devices for printing, scanning and photocopying.
Find out how to stay secure online and protect yourself from scams and fraud.
How to access and request software and apps. Help with AppsAnywhere (Software Hub); how to download Microsoft 365.
Including getting started with Zoom, webinar licences, background images, Zoom Rooms, and help with Zoom.
How to access file storage including Box, OneDrive and network drives, or transfer files with ZendTo.
Information about purchasing, loaning and moving IT equipment.
Find out how to connect to our VPN and remote desktop services.
Create your own online survey using Qualtrics
Information on telephone services including how to use your telephone, access your voicemail or update the university phonebook.
eduroam and guest wifi services available on campus and how to connect.
New to Essex? Find out more about getting your account, managing your details and other services available to you as a staff member
Learn more about our specialist high performance computing service.