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Staff Directory Home IT services IT support IT Helpdesk

IT Helpdesk

Got a tech problem? Whether it’s logging in, connecting to wifi, installing software, or using a University system, the IT Helpdesk is here to help get you back on track.

How to get help

Support hours

We're available to help Monday to Friday, 8.30am to 5.00pm, except on University closure days.

Drop-in support 

Campus Location Opening times
Colchester Silberrad Student Centre, ground floor Mon, Wed & Fri - 10am to 3pm
Southend TF.2.03, Info Point, Learning Hub
 Mon to Fri - 8.45am to 5.00pm
Loughton
 Library and IT Centre, Hatfields
(Basic help from library staff)		 Variable - check opening hours.

Teaching room IT and AV support

If IT or AV equipment fails during a lecture or class, use the in-room phone to reach the AV support team directly.

  • Colchester: +44 (0)1206 87 3220
  • Southend: +44 (0)1206 87 8500
  • Loughton: +44 (0)1206 87 2345

  • University of Essex
  • Wivenhoe Park
  • Colchester CO4 3SQ

 

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