Faulty cards or card readers

Faulty cards

If you think that your card is faulty you will need to make an appointment with your Student Services Hub to get a replacement card. Please bring with you a form of identification.

If your card is faulty you will be given a free replacement. When you're given your replacement card, a note will be made on file and your attendance record will be adjusted up to a limited period of time, so it's important that you get a replacement card as soon as possible.

Faulty readers

If you find that the reader in the room is faulty, tap in anyway. In some classes you may be asked to note your attendance on a paper register.

Processes are in place to quickly identify faulty readers and to ensure that faults are rectified as soon as possible. Your attendance record won't be affected if the reader in your classroom isn’t working.