Recovering lost files

If you've accidentally deleted, lost or overwritten one or more files or folders, you may be able to recover them.

Recover using Windows Previous Versions

Some file stores keep previous versions of files. This allows you to recover recently deleted or edited files without having to resort to requesting a restore from University backups.

Care should be taken when you recover any previous versions to not overwrite files or folders that you do not intend to recover. Follow these steps carefully:

  1. Right-click on the folder or drive containing the missing items, and then click Properties and then click the Previous Versions tab.
  2. Select the date and time you want to restore the missing files from, and then click Open.
  3. This opens a previous version of the folder, from here you can copy and paste the missing files back to the folder.

Recover from University backups

If you can't recover your files using previous versions, we may be able to recover them from our backups. Please note:

  • We can't restore files from removable storage, such as external hard drives and USB sticks, or local storage, such as your desktop or C: drives.
  • Files can be restored from up to two years ago.

Request a restore from backups
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Telephone: 2345 (Colchester) 8341 (Southend)