IT Helpdesk

The IT Helpdesk is your first point of contact for all problems and queries relating to our services. We provide first line support and operate a local IT Helpdesk at each of our three campuses.

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Open, track or update a support ticket online

Contact us online via our customer portal - it's the quickest and easiest way to get in touch with our support teams and is available 24/7. Sign in with your University username and password.

Email us

Telephone or visit us

If you're calling out of office hours, leave a voicemail message and we'll get back to you the next working day.

Colchester Campus IT Helpdesk

  • Telephone 01206 87 2345
  • Visit us Learning Hub, Ground Floor, Silberrad Student Centre
Opening hours
  • Monday to Thursday 8.30am to 6.00pm
  • Friday 8.30am to 5.45pm

Southend Campus IT Helpdesk

  • Telephone 01702 32 8341
  • Visit us TF.2.03, Info Point, Learning Hub
Opening hours
  • Monday to Friday 8.45am to 5.00pm

Loughton Campus IT Helpdesk

  • Telephone 02084 18 7349
  • Visit us at the Library and IT Center, Hatfields
Opening hours
  • Monday 8am to 8pm
  • Tuesday to Friday 8am to 9pm
  • Saturday 12pm to 5pm