IT Helpdesk

The IT Helpdesk is your first point of contact for all problems and queries relating to our services. We provide first line support and operate a local IT Helpdesk at each of our three campuses.

Common queries

Russ
Open, track or update a support ticket online

Contact us online via our customer portal - it's the quickest and easiest way to get in touch with our support teams and is available 24/7. Sign in with your University username and password.

Contact us 

Live chat


Talk to us on live chat

Email

it.helpdesk@essex.ac.uk

Telephone

01206 87 2345

If you're calling out of support hours, leave a voicemail message and we'll get back to you the next working day.

Walk-in

Walk-in support (face to face) is currently closed. Please contact us through another method.

Colchester Campus

Location

Learning Hub, Ground Floor, Silberrad Student Centre (Square 5)

Open hours
  • Monday to Thursday 8.30am to 6.00pm
  • Friday 8.30am to 5.45pm

Southend Campus

Location

Room TF.2.03, Info Point, Learning Hub

Open hours

Monday to Friday 8.45am to 5.00pm

Loughton Campus

Location

The Library and IT Center, Hatfields

Open hours
  • Monday 8am to 8pm
  • Tuesday to Friday 8am to 9pm
  • Saturday 12pm to 5pm