The IT Helpdesk is your first point of contact for all problems and queries relating to our services. We provide first line support and operate a local IT Helpdesk at each of our three campuses.
Contact us online via our customer portal - it's the quickest and easiest way to get in touch with our support teams and is available 24/7. Sign in with your University username and password.
Our support hours are 8.30am to 6.00pm, Monday to Friday. Excludes University closure days.
01206 87 2345
Campus | Where to find us | Open hours |
Colchester | Learning Hub, Silberrad Student Centre | Sorry, our walk-in service is currently unavailable. |
Southend | TF.2.03, Info Point, Learning Hub. |
Monday to Friday, 8.45am to 5.00pm |
Loughton | Library and IT Center, Hatfields | Library staff are able to assist with basic queries, such as access to eduroam and password changes. Check opening hours for availability. |