COVID-19 (Coronavirus) support


We are here to help you. We’ve moved our support services online and our teams are still working for you so please make contact.

Your health, safety and wellbeing are very important to us. We will continue to offer you support through an extensive range of services. All our student support and wellbeing services remain available online, and in person when it is safe for staff and students.

Student support

Our Student Services Hubs for Colchester, Southend and Loughton are operating phone, email and live chat facilities and can provide information on our range of mental health and emotional support services.

In addition, your departmental staff are committed to continuing to provide information, advice and signposting services to ensure that you have access to all the support you may need during the current situation with COVID-19.

Residence Life

Over the year, your Residence Life team will continue to offer remote support to students as well as carry out specific duties during defined hours in the evening.

The team are also organising a programme of virtual events from Welcome and beyond. Details of events are available on the University Events or their Facebook page

Library services

You can still get lots of support and advice from our library team whether you are normally based at our Colchester, Loughton or Colchester campuses. 

There are plenty of online resources available via our library website and the library team is available by phone, LiveChat and email. You can even arrange an online meeting via Skype or Zoom. 

Hardship fund

The Hardship Fund can support you if you are experiencing unexpected or unforeseen financial difficulty and are from a low-income household or if you are suffering unexpected financial hardship as a result of the COVID-19 pandemic.

If you’re eligible, we’ll give you a grant of up to £1,000 to enable you to continue your studies at the University of Essex. You don’t need to pay this money back and you can use it to support:

  • Living costs – to assist with core living costs
  • Residential costs – to assist with the cost of rent/accommodation
  • Equipment/digital support – to assist with digital, IT equipment or to secure access to internet
  • Childcare costs – provides additional financial support towards childcare costs

Student Development Team

Student Development are delivering a range of virtual careers, academic skills and placement advice and support. This term we are offering interactive webinars and virtual drop-ins and appointments bookable via CareerHub.

Supporting your mental health and wellbeing

We know this is a stressful time for many within our community and we’re continuing to provide support for your health and wellbeing. We’re here for you if you are facing challenges during this extended period of having to stay at home. From counselling to self-care advice, find out what help and support we can give you.

Students' Union Advice Service

Book a Zoom appointment via email using the following details:

Coronavirus (COVID-19) testing and treatment

Anyone who has symptoms of coronavirus can ask for a free test to check if they have the virus. You can ask for a test:

  • for yourself, if you have coronavirus symptoms now (a high temperature, a new, continuous cough, or a loss or change to your sense of smell or taste)
  • for someone you live with, if they have coronavirus symptoms

If you have been tested for COVID-19 and are a confirmed case please email our Student Wellbeing team at

Overseas visitors to England, including Tier 4 international students, please be reassured that the NHS has confirmed you will not be charged for seeking treatment for COVID-19:

  • testing for COVID-19 (even if the test shows you do not have COVID-19)
  • treatment for COVID-19 – if you start treatment and a test then shows you do not have COVID-19, you may be charged for any treatment you have after getting the test result

For more information, please see the NHS website.

NHS test and trace

If you test positive for COVID-19 or have had close contact with someone who has tested positive, you should take a look at this overview of the NHS test and trace service.

You should also make sure you know how to avoid being the victim of any possible scams as a result of the implementation of this system (.pdf)

Student isolation support

The Student Isolation Support (SIS) team is dedicated to supporting students in isolation or quarantine. The SIS team will keep in regular contact, via telephone or email, with any students who are required to self-isolate or quarantine. SIS staff will be a listening ear for any of your concerns and work with you to signpost and suggest ways to look after your wellbeing, as well as assisting you with resources you might need, such as food and medication.

The Student Isolation Support team will be here for you to make sure you feel welcome, comfortable, and supported. If you would like to find out more about what our service can do for you during your isolation or quarantine, or if you have any queries, then please email us at

Student Services Hub
Need help?

If you need any further help and advice, please contact or visit the Student Services Hub who will be happy to assist you.