Student Services Hub - Loughton

Your Student Services Hub is the place to go for the information you need. Your question matters and you’ll get answers from experts. Drop us a line or pay us a visit, you’re always welcome.

Contact or visit us

Get help in an emergency and out-of-hours support.

Opening hours

8am - 5pm, Monday to Friday (emergencies, see above).

Where to find us

The Student Services Hub is on the ground floor of Hatfields House, on East 15 Acting School's main Hatfields site.

There are two different enquiry desks in the Hub, all staffed by our knowledgeable team of advisers. We also have confidential meeting rooms for appointments with our specialist teams.

Student Services Hub

This is the general enquiry desk. Whatever your question, one of our friendly advisers will help you find the answer. In particular, speak to an adviser at this desk about:

We are not able to offer immigration advice. If you have an enquiry regarding the UK's student immigration rules and requirements please read our immigration information. If you can't find what you're looking for, or need further advice, you can contact one of our specialist teams.

Student Wellbeing and Inclusivity Service

Drop-in service 

We offer a drop-in service Monday to Friday, 1.10pm-2.10pm and Monday and Thursday, 6.10pm-7.00pm. Drop-in will be open these times at Hatfields House except for the third Monday of the month when it will be located at Roding House. No appointment needed, just call in with your registration card. If we're not able to help you at the time, we can offer you a 30-minute appointment with an adviser where you can talk in confidence.

Come to the drop-in service at the Student Services Hub to:

Find advice and support information

Services provided by the Student Services Hub


  • Living in private accommodation

Course administration

Access and disability

Official documents

Find out about ordering official documents.

  • Academic transcripts (for postgraduate students and undergraduate students who began before 2014. Undergraduate students who started in 2014 or later visit see our HEAR information)
  • Award certificates
  • Award confirmation letters
  • Bank letters
  • Certificate of registration
  • Council tax certificates
  • DOATAP award confirmation letters
  • Verification of student status on certain forms

Exams and coursework

Mental and emotional health

Medical support and healthcare

Immigration advice for international students

Find out about immigration advice for international students.

  • CAS requests
  • Immigration advice




Our Student Services Hub staff provides you with a confidential service.

As a student, you have the right to confidentiality to protect your interests and to ensure a relationship of trust between you and the service we provide.

Contact us
Contact us
Student Services Hub Loughton Campus
Telephone: 020 8418 7373