2020 applicants

Student Services Hub - Loughton

Your Student Services Hub is the place for the information you need. Your question matters and you’ll get answers from experts. Email us, call us or chat with us online.

If you have a COVID-19 query please check the student FAQ and advice webpage before contacting us.

If your enquiry is related to Alternative Assessment, please read our alternative assessment webpage.

Contact or visit us

  • Ask the Hub Online enquiry form
  • Live chatavailable at the bottom of this page
  • Email askthehub-lc@essex.ac.uk
  • Telephone +44 (0)20 8418 7373
  • Book an online appointment with an adviser – Appointments are via Zoom every Wednesday 10am-12pm – please use the live chat link at the bottom of this page or call us to book an appointment

Get help in an emergency and out-of-hours support.

Opening hours

Via live chat, email or telephone: 8am – 6pm, Monday to Friday.

Find advice and support information

Services provided by the Student Services Hub


  • Living in private accommodation

Course administration

Access and disability

Official documents

Find out about ordering official documents.

  • Academic transcripts (for postgraduate students and undergraduate students who began before 2014. Undergraduate students who started in 2014 or later visit see our HEAR information)
  • Award certificates
  • Award confirmation letters
  • Bank letters
  • Certificate of registration
  • Council tax certificates
  • DOATAP award confirmation letters
  • Verification of student status on certain forms

Exams and coursework

Mental and emotional health

Medical support and healthcare

Immigration advice for international students

Find out about immigration advice for international students.

  • CAS requests
  • Immigration advice




Our Student Services Hub staff provides you with a confidential service.

As a student, you have the right to confidentiality to protect your interests and to ensure a relationship of trust between you and the service we provide.

Contact us
Contact us
Student Services Hub Loughton Campus
Telephone: 020 8418 7373