People

Dr Quynh Nguyen

Lecturer
Edge Hotel School
Dr Quynh Nguyen

Profile

Qualifications

  • PhD in Hospitality Management Bournemouth University, (2019)

  • MSc in Tourism Management Bournemouth University, (2011)

Appointments

University of Essex

  • Lecturer, Edge Hotel School, University of Essex (10/6/2019 - present)

Other academic

  • Part-time lecturer, Faculty of Management, Bournemouth University (8/11/2018 - 31/5/2019)

  • Part-time research assistant, Faculty of Media and Communications, Bournemouth University (7/1/2019 - 31/5/2019)

Teaching and supervision

Current teaching responsibilities

  • Marketing and Customer Behaviour (EG122)

  • Delivering Event and Hotel Operations and the Customer Experience (EG124)

  • Wedding and Festival Planning (EG128)

  • Delivering Hotel Operations 1 (EG201)

  • Delivering Event and Hospitality Operations 1 (EG211)

  • Management and Leadership (EG220)

  • Digital Marketing and Revenue Management (EG222)

  • Delivering Hospitality Operations and the Customer Experience (EG226)

  • Delivering Event Operations and the Customer Experience (EG229)

  • The Customer Experience 1 (EG300)

  • The Customer Experience 2 (EG302)

  • The Customer Experience 3 (EG304)

  • The Customer Experience 1 (EG305)

  • The Customer Experience 2 (EG307)

  • The Customer Experience 3 (EG309)

Publications

Conferences (3)

Nguyen, Q., Ladkin, A. and Osman, H., Emotional Intelligence and hotel employees in Vietnam

Nguyen, Q. and Janta, H., Aesthetic labour - A study of five-star hotel employees in Vietnam

Nguyen, Q., Exploring Vietnamese hotel workers’ reading of guests’ emotional expressions

Thesis dissertation (1)

Nguyen, Q., (2019). Exploring Emotional Intelligence: A study of Vietnamese hotel workers

Contact

q.nguyen@essex.ac.uk

Location:

Colchester Campus