Employee Assistance Programme

The Employee Assistance Programme (EAP) is supplied by HealthHero (formerly Validium), a professional and independent employee assistance provider who support over 350 organisations in the UK and offers access to information services like:

• counselling support (.pdf)
• legal guidance
• financial information
• debt advice
• health and wellbeing information

Contacting HealthHero

Telephone 0800 358 48 58 (outside UK: +44 141 271 7179)

A minicom text phone is available on 0800 039 7879

Your call

You can contact HealthHero 24 hours a day and 365 days per year. Your call will be answered by one of their professional specialists who will talk to you and may transfer you to a colleague if you need the support of a different specialist.

You will be asked for your name and contact details (which are securely held) and for general information for the provision of statistics. You can choose to remain anonymous if you wish.

Wellbeing Hub

The Wellbeing Hub (formerly vClub, which is still active) is an online portal giving you access to the following:

1. My Resources – the homepage of Wellbeing Hub shows you upcoming events, features resources and your counselling appointments.
2. Information on a variety of topics, such as mental health, debt advice, relationships, health and wellbeing and workplace support. You have the option to favourite pages to refer to later, or share them with others. 

Accessing the Hub

To join up, click the login button on their website, and select 'Wellbeing Hub'. On this page, you will be asked to log in or create a new account. You will need to create a new account, even if you have previously used vClub. You will be prompted to enter our username and generic password shown below and create your account. 

Username: UofE

Password: weareessex

Confidentiality

The EAP is a confidential service. No information about you will be shared with the University. The EAP will only intervene - and if necessary, break confidentiality - if you or someone else is in danger of being harmed by your, or someone else's actions. Work-related problems are treated just as confidentially as all other issues.

The EAP helpline number will not show on itemised phone bills relating to landlines, because it is a freephone number. However, the number will appear on bills relating to mobile phones as your provider may charge for 0800 numbers.

Resources

HealthHero produce newsletters on a regular basis, which include information on subjects surrounding various types of support.

Quality

HealthHero are a registered provider with the Employee Assistance Professionals Association and work to their quality standards. The company is also registered to the standards of ISO 9001, SA 8000 (Social Accountability), Investors in People, ISO/IEC 27001 (Information Security) and BS 25999 (Business Continuity).

The only information that the organisation will receive is confirmation of whether the service is being used and the types of calls.