Where coursework has a permanent output and is single marked, students have the right to request formal re-marking of a piece of work if they disagree with the original.
When work is re-marked, it must be second or double marked by another member of staff. The marks must be reconciled (see below). Departments must publish their policy on how students can request re-marking, and they must warn students that marks can go down as well as up. Departments are advised to set a deadline for students to submit their requests for re-marking. Departments can determine the appropriate level of feedback to give the student on the re-marked work.
Where coursework is moderated, students do not have the right to request that their piece of work is re-marked if they disagree with the original mark unless a procedural/administration error is suspected.
Students cannot request that their exams are re-marked unless a procedural/administration error is suspected.
Where two members of staff are involved in marking a piece of work, the markers should make every effort to agree a mark, rather than merely averaging the two marks. Departments must keep a full record of both individual and agreed marks for all work which is second or double marked.
Where the two internal markers are unable to reach agreement, the department should make every effort to resolve the matter internally, for example by involving a third person to arbitrate or, if necessary, to act as a third marker. Work should only be sent to an External Examiner, who will be asked to arbitrate, in exceptional circumstances. The External must be given access to written comments from internal markers on the piece(s) of work involved.
Page last updated: 22 July 2013