Professional Services and Portals (PSP)
PSP project background
The main objective of the project is to improve the user experience, for
staff, students and other visitors to the site. By updating and streamlining
content, automating systems, creating consistency in design and layout and
reviewing processes, it is hoped to also create an improved experience for
those providing the services too.
Most of the professional services/corporate information available online
is currently presented to users in an office based structure (rather than
audience based eg "student finance"). Each office or section has their own
website, and although there are some links between professional service
sites, users still need to work out who is responsible for information
before they can find it.
This project will change the professional services sites to an
audience/service based structure. This is a much more logical approach to
delivering the information as it allows users to follow a particular process
and find all the information they need based on the service, rather than
having to guess which office deals with that service, and know when the
provision changes to another office.
A further key aspect of this project is to create a myEssex portal for
staff. This is central to developing effective internal communications
channels and allowing us to use the website more effectively for external
audiences.
Objectives and scope
- Audience focused delivery of professional service content
- An online presence for the new Student Centre
- New Staff Centre area for targeted generic information
- Secure myEssex for staff with facility to personalise elements
- Rewrite of myEssex for students to improve functionality and allow
integration with myEssex for staff
- Integration of myEssex for staff and students with IHR project and
self-service elements (this is dependent on the successful completion of
the IHR project and functionality to interact being made available to
this project)
- Addressing key issues with professional service information, such as
single campus centric information, out of date information, lack of
corporate branding, and inconsistent navigation