Learning and Development
Customer Service
Tracy Muir
| Date |
Time |
Location |
Book a place* (course
code) |
| 7 March 2012 |
9.30 – 16.15 |
4SA.6.19 |
Book (SCUSTS 1106) |
*When prompted for your username please type
campus\
followed by your username
This session will explore ways in which you can improve the way you
communicate with your customers whilst improving your relationship with them. It
will cover how to create a first impression and how you can build rapport by
adapting your behaviour to best suit the personal style of the customer.
Key topics:
- Building rapport with your customers
- Creating a positive first impression
- Dealing with difficult situations and complaints
- Being assertive and saying "no" politely
Learning outcomes:
- Producing a higher level of customer satisfaction
- Improved standards for excellent customer service
If you require further information please contact
Mandy Anslow on ext 2382 or
Jo Hopkins on ext 2458.
In order to assist us in trying to ensure that you are able to fully take
part in this programme, please let us know when booking a place if you have any
access requirements, individual needs or dietary requirements that we should be
aware of.
When we accept your place on a course we assume that you
have checked that you are able to attend. If consequently
you are unable to, please can you let us know as soon as
possible. Thank you!