Wifi and networks
Connect to eduroam
Need help connecting? Take a look at our set up instructions for Android, iOS, Windows and Mac.
Information about our wifi and network services including:
- wifi networks and eduroam
- campus wired network
- remote access and OpenVPN
- student accommodation network (StudentCom)
- support for office moves
We carry out essential network maintenance work every Tuesday morning between
7am and 9am. This is known as our 'network at risk' period.
During this time, services that rely on the network may be unavailable or
vulnerable to interruption and you should not rely on them for any critical
Eduroam (education roaming) is a secure, international wireless service.
Eduroam is available to all staff and students at Essex, and visitors from
participating eduroam institutions, all free of charge.
Connect to eduroam using your Essex ID and password. If you need help see our
set up instructions below or contact the IT Helpdesk.
Set up instructions
If your password has expired you won't be able to connect to eduroam. If this
happens, you'll need to change your password and then connect
using your new password.
Set up instructions
Settings for devices not listed
|Phase 2 authentication
||WPA2 Enterprise / AES
|Authentication (EAP method)
|Trusted Root Authority
||QuoVadis Root CA 2
Unable to connect
Before contacting the IT Helpdesk, please
- your password has not expired
- if you have changed your password recently, you updated it on your
- you have entered your Essex ID and password correctly
- you are in range of the eduroam signal
- your device is not connecting to another wifi network
Hints and tips to improve your wifi connection
- Are you connected to eduroam?
Check that your device is connected to eduroam and not connected
to StudentCom or any other wifi network. wifi signals from student
accommodation or other devices may crossover with eduroam and cause
- Get a strong signal
Your device should automatically connect to the strongest
available signal but you will sometimes need to do this manually.
Turn your device's wifi off, and then back on. If your signal is
consistently poor in a particular spot, please contact the
IT Helpdesk and we will investigate this for you.
Other wifi networks can cause interference; unfortunately there
isn't much you can do about this. If your device detects many other
wifi networks in a particular spot, try moving to a different
Bluetooth can seriously affect wifi signals. Ensure that
Bluetooth is switched off on your device, and move away from other
people who might be using Bluetooth.
Electrical interference. Using microwaves and radios close to a
wireless access point or your device can cause your wifi signal to
Policy, terms and conditions
By connecting to eduroam you are agreeing to obey:
Other wifi networks
Wifi access for visitors and guests
Visitors from participating eduroam organisations
If you're visiting from a participating eduroam institution,
you can connect using your home organisation's username and password.
Visitors for conferences and events
We provide wifi access for large conferences and events. If you're
attending such an event you'll be able to connect to wifi using the wifi
password made available on the day of the event. For more information please
speak to the event organisers.
If you're visiting from a non-participating eduroam
institution, please speak to your contact at the University as they may be able
to arrange for you to have a temporary guest eduroam account.
Essex Uni Welcome
Essex Uni Welcome is an open wifi network that anyone can connect to for
free, however, it only lets you access a limited number of University of Essex
web pages. You can use it to:
BT Openzone (also known as BT wifi) is provided by BT and is free to use for
BT customers. If you're not a BT customer you can pay-as-you-go or sign up to a
About our network
We provide and manage the University's data and wireless network,
which consists of around 25,200 wired and 550 wireless access points.
We're part of the Janet network,
the UK's academic and research network which provides UK research and
education with a highly reliable and secure, world-class network,
enabling national and international communication and collaboration.
Register a device for use on the wired network
To register a device for use on the University wired network you must
email the IT Helpdesk at
email@example.com and provide the following details:
- Network card hardware address (also called the MAC or Ethernet
- Name of the person responsible for administering the device
- Department where the device will usually be located
- Room number of the room where the device will usually be located
- Network outlet number of the socket to which the device will be
connected (if known)
- The operating system(s) that will be running on that device
- Device make and model number
Once this information has been provided, we can ensure that the
device is properly registered in our database and assign the device an
IP address. You should then be able to use that device on the University
wired network. We recommend that all devices connected to the University
wired network use DHCP (Dynamic Host Control Protocol) to obtain their
IP address and network settings.
Any devices not properly registered are liable to have their
connection disabled without notice.
If the device is moved to another location or permanently removed
from the Data Network, you should also notify us so that we can update
Routine network maintenance
Maintenance work is carried out on the Janet network every Tuesday
morning between 7am and 9am. Maintenance work is therefore carried out
on the University's network during the same time period in order to
minimise disruption. This is known as our 'network at risk' period.
During this time, services that rely on the network may be
unavailable or vulnerable to interruption and you should not rely on
them for any critical work.
OpenVPN and Remote Desktop Connection
OpenVPN provides a secure connection for your computer or mobile
device to access the University network when you're away from campus. It
allows you to access things like:
- your work or office computer via Remote Desktop Connection
- network drives and resources
- restricted applications and internal websites
This service is available to staff, and postgraduate students with
Set up instructions
Step 1. Request access (if you need to)
OpenVPN works on a per-user permission basis. As such, you normally have to request access to resources like your desktop PC or other protected resources not normally accessible from off campus.
However, there are some exceptions listed below which are automatically available to relevant staff that you don’t need to explicitly request and will just work for you. If in doubt about your OpenVPN permissions, please check your OpenVPN Access Profile.
For off campus access to Agresso and iTrent
For Remote Desktop Connection and access to other resources and services
If you require more than the default access to Agresso and/or iTrent, then you must email the IT Helpdesk at firstname.lastname@example.org with the following details:
- your Essex ID
- your office computer's S number (if you want to use Remote Desktop Connection)
- details of other resources or services you want to use that can't be accessed via Remote Desktop Connection
Please allow one working day for the IT Helpdesk to activate OpenVPN
on your account - we'll send you a confirmation email once it's done.
Without the appropriate authorisation, OpenVPN will not work
for you. Furthermore, OpenVPN will only work for the resources you have
been given access to.
Step 2. Download and set up
Once the service has been activated, follow our download and set up
Check your OpenVPN access profile
Your OpenVPN access profile shows what services or resources you
currently have access to. If what you're looking for isn't there you may
need to contact the IT Helpdesk and ask them
to add it to your profile.
How to map a remote drive / network share
Once you have connected to OpenVPN:
- Click Start → Computer →
Map network drive.
- Assign a drive letter, and enter the folder path including the
full server name, for example:
- When you have finished working with the share, remember to
right-click and disconnect the mapped network drive before you
disconnect from OpenVPN. If you don't, your Windows Explorer will
annoyingly lock up for a while.
Internet access in student accommodation is provided separately by
the Accommodation Office and StudentCom.
If you need help with your internet access you can contact the StudentCom Helpdesk directly:
Support is available 24 hours a day, 7 days a week, 365 days a year.
Please note that due to a backlog of work we are not accepting any more move requests for this October.
If you're planning an office move and need to relocate staff computers, printers or telephones, you must book in advance with the following notice periods:
- 1 to 2 people – 3 days notice
- 2 to 5 people – 5 days notice
- 5 or more people – 2 weeks notice
If the space you are moving to has not been refurbished then more power and data may be required. This will be managed by Estates Space Planning please contact 4323. This may delay your intended move date.
At busy times of the year during September, Christmas and Easter, there are a limited number of slots available so we recommend you book at least twice the recommended notice period. This is because we may need to contract in more staff if your preferred slot has already been booked.
When booking , please include the new location, the old location, and a preferred date and time for the move to happen.