Wifi and networks

Connect to eduroam

wifi

Need help connecting? Take a look at our set up instructions for Android, iOS, Windows and Mac.

Information about our wifi and network services including:

  • wifi networks and eduroam
  • campus wired network
  • remote access and OpenVPN
  • student accommodation network (StudentCom)
  • support for office moves

We carry out essential network maintenance work every Tuesday morning between 7am and 9am. This is known as our 'network at risk' period.

During this time, services that rely on the network may be unavailable or vulnerable to interruption and you should not rely on them for any critical work.

Our services

Eduroam

eduroam logo

Eduroam (education roaming) is a secure, international wireless service.

Eduroam is available to all staff and students at Essex, and visitors from participating eduroam institutions, all free of charge.

Connect to eduroam using your Essex ID and password. If you need help see our set up instructions below or contact the IT Helpdesk.

  • Set up instructions

    If your password has expired you won't be able to connect to eduroam. If this happens, you'll need to change your password and then connect using your new password.

    Set up instructions

    Settings for devices not listed

    Setting Value
    SSID eduroam
    Phase 2 authentication MSCHAPV2
    Encryption WPA2 Enterprise / AES
    Authentication (EAP method) PEAP
    Trusted Root Authority QuoVadis Root CA 2
    Certificate validation jrsrad.essex.ac.uk

  • Troubleshooting

    Unable to connect

    Before contacting the IT Helpdesk, please check that:

    • your password has not expired
    • if you have changed your password recently, you updated it on your device
    • you have entered your Essex ID and password correctly
    • you are in range of the eduroam signal
    • your device is not connecting to another wifi network

    Hints and tips to improve your wifi connection

    1. Are you connected to eduroam?

      Check that your device is connected to eduroam and not connected to StudentCom or any other wifi network. wifi signals from student accommodation or other devices may crossover with eduroam and cause interference.

    2. Get a strong signal

      Your device should automatically connect to the strongest available signal but you will sometimes need to do this manually. Turn your device's wifi off, and then back on. If your signal is consistently poor in a particular spot, please contact the IT Helpdesk and we will investigate this for you.

    3. Interference

      Other wifi networks can cause interference; unfortunately there isn't much you can do about this. If your device detects many other wifi networks in a particular spot, try moving to a different location.

      Bluetooth can seriously affect wifi signals. Ensure that Bluetooth is switched off on your device, and move away from other people who might be using Bluetooth.

      Electrical interference. Using microwaves and radios close to a wireless access point or your device can cause your wifi signal to deteriorate.


  • Policy, terms and conditions

    By connecting to eduroam you are agreeing to obey:


Other wifi networks

  • Wifi access for visitors and guests

    Visitors from participating eduroam organisations

    If you're visiting from a participating eduroam institution, you can connect using your home organisation's username and password.

    Visitors for conferences and events

    We provide wifi access for large conferences and events. If you're attending such an event you'll be able to connect to wifi using the wifi password made available on the day of the event. For more information please speak to the event organisers.

    Everyone else

    If you're visiting from a non-participating eduroam institution, please speak to your contact at the University as they may be able to arrange for you to have a temporary guest eduroam account.

  • Essex Uni Welcome

    Essex Uni Welcome is an open wifi network that anyone can connect to for free, however, it only lets you access a limited number of University of Essex web pages. You can use it to:


  • BT Openzone

    BT Openzone (also known as BT wifi) is provided by BT and is free to use for BT customers. If you're not a BT customer you can pay-as-you-go or sign up to a monthly contract.


About our network

We provide and manage the University's data and wireless network, which consists of around 25,200 wired and 550 wireless access points.

We're part of the Janet network, the UK's academic and research network which provides UK research and education with a highly reliable and secure, world-class network, enabling national and international communication and collaboration.

  • Register a device for use on the wired network (staff only)

    To register a device for use on the University wired network you must email the IT Helpdesk at it.helpdesk@essex.ac.uk and provide the following details:

    • Network card hardware address (also called the MAC or Ethernet address)
    • Name of the person responsible for administering the device
    • Department where the device will usually be located
    • Room number of the room where the device will usually be located
    • Network outlet number of the socket to which the device will be connected (if known)
    • The operating system(s) that will be running on that device
    • Device make and model number

    Once this information has been provided, we can ensure that the device is properly registered in our database and assign the device an IP address. You should then be able to use that device on the University wired network. We recommend that all devices connected to the University wired network use DHCP (Dynamic Host Control Protocol) to obtain their IP address and network settings.

    Any devices not properly registered are liable to have their connection disabled without notice.

    If the device is moved to another location or permanently removed from the Data Network, you should also notify us so that we can update our records.

  • Routine network maintenance

    Maintenance work is carried out on the Janet network every Tuesday morning between 7am and 9am. Maintenance work is therefore carried out on the University's network during the same time period in order to minimise disruption. This is known as our 'network at risk' period.

    During this time, services that rely on the network may be unavailable or vulnerable to interruption and you should not rely on them for any critical work.

OpenVPN and Remote Desktop Connection

OpenVPN provides a secure connection for your computer or mobile device to access the University network when you're away from campus. It allows you to access things like:

  • your work or office computer via Remote Desktop Connection
  • network drives and resources
  • restricted applications and internal websites

This service is available to staff, and postgraduate students with appropriate authorisation.

Using OpenVPN

  • Set up instructions

    Step 1. Request access (if you need to)

    OpenVPN works on a per-user permission basis. As such, you normally have to request access to resources like your desktop PC or other protected resources not normally accessible from off campus.

    However, there are some exceptions listed below which are automatically available to relevant staff that you don’t need to explicitly request and will just work for you. If in doubt about your OpenVPN permissions, please check your OpenVPN Access Profile.

    For off campus access to Agresso and iTrent
    For Remote Desktop Connection and access to other resources and services

    If you require more than the default access to Agresso and/or iTrent, then you must email the IT Helpdesk at it.helpdesk@essex.ac.uk with the following details:

    • your Essex ID
    • your office computer's S number (if you want to use Remote Desktop Connection)
    • details of other resources or services you want to use that can't be accessed via Remote Desktop Connection

    Please allow one working day for the IT Helpdesk to activate OpenVPN on your account - we'll send you a confirmation email once it's done.

    Without the appropriate authorisation, OpenVPN will not work for you. Furthermore, OpenVPN will only work for the resources you have been given access to.

    Step 2. Download and set up

    Once the service has been activated, follow our download and set up instructions:


  • Check your OpenVPN access profile

    Your OpenVPN access profile shows what services or resources you currently have access to. If what you're looking for isn't there you may need to contact the IT Helpdesk and ask them to add it to your profile.


  • How to map a remote drive / network share

    Once you have connected to OpenVPN:

    1. Click StartComputer Map network drive.
    2. Assign a drive letter, and enter the folder path including the full server name, for example:

      \\sernt2.essex.ac.uk\sharename

    3. When you have finished working with the share, remember to right-click and disconnect the mapped network drive before you disconnect from OpenVPN. If you don't, your Windows Explorer will annoyingly lock up for a while.

Internet access in student accommodation is provided separately by the Accommodation Office and StudentCom.

How-to videos

Contact StudentCom

If you need help with your internet access you can contact the StudentCom Helpdesk directly:

Support is available 24 hours a day, 7 days a week, 365 days a year.

If you're planning an office move and need to relocate staff computers, printers or telephones, you must book in advance with the following notice periods:

  • 1 to 2 people – 3 days notice
  • 2 to 5 people – 5 days notice
  • 5 or more people – 2 weeks notice

If the space you are moving to has not been refurbished then more power and data may be required. This will be managed by Estates Space Planning please contact 4323. This may delay your intended move date.

At busy times of the year during September, Christmas and Easter, there are a limited number of slots available so we recommend you book at least twice the recommended notice period. This is because we may need to contract in more staff if your preferred slot has already been booked.

When booking , please include the new location, the old location, and a preferred date and time for the move to happen.