Help and training

Contact IT Helpdesk


Contact the IT Helpdesk for all problems, requests and queries relating to our services.

We provide a number of ways for you to get help with IT, from online video tutorials, to face-to-face support, whatever your problem, we're here to help.

Here you'll find information about our help and training services including:

  • Online knowledge base
  • IT Helpdesk
  • training courses
  • European Computer Driving Licence (ECDL)

Our services

Our knowledge base is an online collection of popular how-to guides and instructions relating to our IT services. It's available to everyone, 24 hours a day, 7 days a week.

The IT Helpdesk is the first point of contact for all problems and queries relating to our services. We provide first line support by email, telephone or in person. We can help you with things like:

  • mobile device support, including email and wifi set up
  • installing software and applications
  • give advice on malware and virus protection, and assist with removal
  • using our learning technologies, including Moodle, FASER and Listen Again
  • we can advise on faulty hardware and repairs for personal computers, but we do not offer a repair service

Problems which cannot be dealt with quickly by IT Helpdesk staff will be referred to one of the other specialist teams.

Classroom training courses

We run classroom training sessions for staff and postgraduate research students covering a range of software and services. Most of our training sessions are based at Colchester Campus, however, we may offer training sessions at other campuses if the session attracts sufficient numbers.

Available courses
Course name Available to Bookings and more info.
Further functions in Excel Staff and postgraduate students Check availability
Macros made easy in Excel Staff and postgraduate students Check availability
Data manipulation in Excel Staff and postgraduate students Check availability
Introduction to Access Staff and postgraduate students Check availability
Pzazz with PowerPoint Staff and postgraduate students Check availability
Talis Aspire online reading lists Staff and postgraduate students Check availability
Corporate web authoring Staff and postgraduate students Enquire about this course
Writing for the web Staff Check availability
Getting started with EndNote X7 Staff and postgraduate students Check availability
NVivo 10 two day workshop Staff and postgraduate students Check availability (Proficio)
Using NVivo for your literature review Staff and postgraduate students Check availability (Proficio)
Getting started with EndNote Staff and postgraduate students Check availability

If no dates are available please add yourself to the course waiting list.

Further information

  • About IT Training

    IT Training provide training for academic and non-academic staff and postgraduate students. Our training can help you:

    • improve your productivity and workflow
    • enhance your teaching and learning
    • gain valuable qualifications

    We're an accredited test centre for the European Computer Driving Licence (ECDL) qualification, which is available to all staff and students. We also support and administrator the service.

  • YouTube channel

    Check out our YouTube channel for instructional videos on wide range of software.

  • Training room (Colchester Campus)

    We have a dedicated training room at Colchester Campus which is where most of our training sessions takes place.

    Room location and details

    • Split/twin projectors
    • 13 workstations
    • Room 4SW.3.3 (go through entrance 4SW, take the stairs that are on your left, go down two floors and exit the staircase - the training room will be on your right).

    Training room bookings

    Staff may book the training room for other training sessions, please contact us to check availability.

Contact us

IT Training (Colchester Campus)

University of Essex, Wivenhoe Park, Colchester, Essex, CO4 3SQ

Telephone 01206 87 2047

Room 4SB.5.20


What is is a leading provider of online video training with thousands of high quality courses delivered by industry experts and respected authors covering a range of topics in education, business, design and creative media.

  • Thousands of courses and videos with new releases every week.
  • Bookmark videos, chapters or courses for future reference, or stop and restart a course where you left off.
  • Easily create playlists and share them with your friends and colleagues.


You can access both on and off campus using your Essex ID and password.

Help and resources

Enquiries and feedback

Need help? Have questions?


We aim to respond to all queries within two working days.

Tell us what you think of by completing our short survey - it should only take a couple of minutes.

European Computer Driving Licence (ECDL)

ECDL logo

The ECDL is an internationally recognised qualification that demonstrates your competence in a range of IT programs and topics. It will help you develop your IT skills to help you in your work and enhance your career prospects.

The University is an accredited test centre for the ECDL standard 7 unit product, which includes: Unit 1: Security for IT Users; Unit 2: IT User Fundamentals; Unit 3: Word Processing; Unit 4: Spreadsheets; Unit 5: Databases; Unit 6: Presentation; Unit 7: Using Email and the Internet.


Important information

The University is discontinuing the ECDL qualification and we are no longer accepting new registrations.

Existing learners have until 15 January 2017 to complete your ECDL qualification. We are offering additional exam dates between now and then to help you achieve this.

For transfers or new registrations, find out about alternative test centres.

Further information

  • Study materials

    • Syllabus: You will be sent the syllabus for each of the seven units via email once you are registered. You are encouraged to go through these materials and identify any gaps in your skills set. If you feel confident enough, you may wish to sit an exam without accessing the study materials.
    • Web-based training system**: You can register to access the web-based training system (study materials) that cover each of the seven ECDL units in the training. These are web-based so you can study anywhere there is an internet connection. Each training module is valid for up to three months.
    • **Note for staff/students:This web-based training system is provided free for staff and students registered for the ECDL, subject to the following:

      • anyone registering for a module is expected to take the test by the end of the three month period;
      • you will be charged £10 for re-releasing study modules that have expired.

      Participants wishing to sign-up to this online system should contact IT Training to receive a login name, password and details of how to access the course.

  • Examinations

    An exam will last up to 45 minutes and you can retake an exam should you fail. All modules must be completed (in any order) over a three year period.

    We have an excellent pass rate of 97%, and our web-based training system ensures you are supported throughout the testing process.

  • Your certificate

    Upon successful completion of all seven modules a certificate will be awarded. Certificates usually take around three weeks to arrive. You can either have a member of IT Training notify you when it is ready for collection or if you are unable to get to campus it can be posted to you.